Mercedes-Benz of Buckhead

I have always taken my MB to RBM of Atlanta but had my car towed to Mercedes of Buckhead after I had an accident. I can not believe the horrible customer service at this dealer. The people act like they car towed to Mercedes of Buckhead after I had an accident. I can not believe the horrible customer service at this dealer. The people act like they work at a Kia dealership. They kept my car 2 weeks and would not give me a loaner car until my insurance approved the work and then they CHARGED me for the loaner!!! They hid the fees as "sublet charges - 300.00!" NEVER go here for sales or service!! The vibe everyone has is almost evil. I can not believe they are still in business. I plan on following up with Juanita Baranco, co-owner of the dealership, but I am sure she could care less. BTW, I had 2 tires and wheels replaced with an alignment and it was 2260.00! Go to RBM, Atlanta's original MB dealership. I could go on and on... I had a friend accompany me both times I was at the dealership to witness the lack of customer response and they could not believe it. More

avoid like the plague - these guys do not know what they are doing! are doing! More

Came into dealership while comparing the S430 to the Lexus LS430. Told the salesman that we would like to drive the S430. Salesman was totally obnoxious when we told him had narrowed our choice down t Lexus LS430. Told the salesman that we would like to drive the S430. Salesman was totally obnoxious when we told him had narrowed our choice down to the S and LS. After the salesman told me that "Not all S models come with navigation" and I corrected him, he guided us back to the dealership (while my partner was driving and I had not even had a chance yet) and went on to help another customer. More