Mercedes-Benz of Coconut Creek - Service Center

Everyone I dealt with, upon outside arrival and then to purchase department, leading me to correct person in service department was respectful, friendly and knowledgeable. I actually enjoy my time spent at purchase department, leading me to correct person in service department was respectful, friendly and knowledgeable. I actually enjoy my time spent at Mercedes while having a cup of their complimentary coffee, awaiting my car. They never disappoint! Job well done! More

As always Mercedes doesn’t dissappoint. Liz took care of my concerns in an efficient and impressive manner. I went in to get a tune up done this time. I'm so glad mercedes took care of it a Liz took care of my concerns in an efficient and impressive manner. I went in to get a tune up done this time. I'm so glad mercedes took care of it and again the turnaround was quick. The customer service was by far superior and I truly am grateful that I came across this dealership. Best dealership in South Florida. 100 % Satisfaction, great face to face customer service, promptness, polite, patient, and professional. More

Thank you James for treating me fairly and honestly with exemplary customer service. I will come back to the dealership because of you! exemplary customer service. I will come back to the dealership because of you! More

We had a dead battery and called Jose at Mercedes of Coconut Creek. A tow truck came to the house within the hour and the problem was diagnosed and taken care of by the end of the day. Great service, gr Coconut Creek. A tow truck came to the house within the hour and the problem was diagnosed and taken care of by the end of the day. Great service, great team More

My experience is always the BEST. You have the best in the business. The staff and work performed is Excellent, you always receive such a warm greeting, very knowledgeable staff, deal You have the best in the business. The staff and work performed is Excellent, you always receive such a warm greeting, very knowledgeable staff, dealership is clean, Coconut Creek goes above and beyond with their experienced team. Lately I have the Best advisor in Rickert Brown.he always makes sure I’m happy, satisfied, he’s very honest, reminds me of future work, provides any savings available, he makes sure everything is beyond my satisfaction! No matter how busy he is he always makes the time to keep me informed about my C-300, knowledge, friendly and very professional. I’m very happy when my car is serviced at Coconut Creek Mercedes’ Benz. Thank you for keeping the best staff hands down, no other compare! Thank you so much! Pamela Spencer More

i just purchased a car that was not ready and they ask me to bring it back to service . after waiting over a week they were to fix the buttons on the steering but instead they just rubbed it off then once i to bring it back to service . after waiting over a week they were to fix the buttons on the steering but instead they just rubbed it off then once i checked my glove my cologne was missing More

I'm very happy with your service,you did a great job and you make me feel very good and comfortable,thank you you make me feel very good and comfortable,thank you More

I called and made an appointment for a fluid leak on Sat. 10/8 at 10:51 A.M., and was assigned to Charles for an 11:30 appointment. When I got there I was told to have a seat and Charles will be notified, 30 10/8 at 10:51 A.M., and was assigned to Charles for an 11:30 appointment. When I got there I was told to have a seat and Charles will be notified, 30 min later and no one came, I went to check and was told Charles went to drop off a car and I was assigned to Fransisco, and they were trying to locate him. Then he came, was very nice, and said it will take 2-3 hours to let me know of the diagnosis, I request a wash and vacuum and was offered a ride, but the family picks me up. Three hours passed and no one called, I called 2 times and left a message requesting a status, no one called me back, called the 3rd time an hour later and was finally put to Charles. He advised that it looks like it is a radiator leak, but it had not been checked yet and the car needs to stay for a longer time as it may take up to 5 days to order and receive the part. I was very upset that I stayed the entire day waiting for an update! Instead of the promised 2-3 hours, I waited about 5 hours and the car hasn't been checked yet, I told Charles that I always have bad experiences at the Coconut Creek Location and to just top the car with fluid and I will come to pick it up, When I got there the car was not even washed or vacuumed, he apologized and asked if wanted it washed, I said it was too late and took it elsewhere. Charles explained that he did not have me on the books and the problem was the scheduling person putting me on a tight schedule on a Saturday, and being promised to hear back 2-3 hours later. Every time I go to Coconut Creek Mercedes, I regret it as they DO NOT know how to handle Hybrid! I hope to never take my car there again! More

Excellent service from service advisor Liz. Was kept well informed of the progress as we went through the process of ordering the parts needed and having it replaced. Was kept well informed of the progress as we went through the process of ordering the parts needed and having it replaced. More

This dealership is amazing, it's clean and well organize. Excellent customer service and I highly recommend it to my family and friends. Excellent customer service and I highly recommend it to my family and friends. More