Mercedes-Benz of Coconut Creek - Service Center

I brought my car in as the tire pressure warning light indicated low pressure in the left rear tire. Service advisor advised me that there was a nail in the tire and they will patch it. After waiting 4 HO indicated low pressure in the left rear tire. Service advisor advised me that there was a nail in the tire and they will patch it. After waiting 4 HOURS, car was returned and advisor said he was waiving the charge due to my excessive wait. Shortly after leaving the dealership, the warning light lit up again. I returned to the dealership and was told they must not have filled tire with air. Ten days later, same warning light again. I return to dealership and was told there was a nail off center in the tire and they could not patch it. What are the chances I get a second nail in the same tire within 10 days? I ordered a tire from tire rack, had it installed at tire kingdom and asked to see the old tire after dismount. No patch! They never repaired the tire and kept me waiting 4 hours! Very dishonest to send me away believing a had 4 good tires and deceiving me that tire was patched. More

Pls do not have Liz as your service advisor. This dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her jo dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her job and call the warranty company because she couldn’t wait an 5 minutes on hold for somebody. More

My car has 300 miles on it. I took it to the service department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment in January 2022 (3 months away). The place is horrible, I have a brand new Mercedes’ and they will not service it. Very disappointing place. More

My car it no was clean with detail they delivered dirty with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no a basic cleaning ) More

There very professional. And they caee about there customers. I would recommend this dealership to all that I come in contact with that drives a Mercedes... customers. I would recommend this dealership to all that I come in contact with that drives a Mercedes... More

Our experience at Merced Benz of Coconut Creek has been a very positive and pleasant one. The service representative was knowledgeable and very helpful, with good communication and promptness. The work done very positive and pleasant one. The service representative was knowledgeable and very helpful, with good communication and promptness. The work done on the car was excellent and so appreciated receiving the car back so clean and sanitized. I have had a Mercedes for almost thirty years and their service is the best. Rosanna More

Great service most of the time. Service department go above and beyond at time. Only dislike is no loaners available. above and beyond at time. Only dislike is no loaners available. More

The entire experience was cold and unpleasant. Lack of initiative and professionalism is appalling at this dealership. initiative and professionalism is appalling at this dealership. More

Worst experience the service and part department are the worst people are not professional not coming back or recommend no one worst people are not professional not coming back or recommend no one More

Prompt checkin. Vehicle delivered at exactly the time promised. All services explained. Car returned washed and it perfect shape. promised. All services explained. Car returned washed and it perfect shape. More