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Mercedes-Benz of Coconut Creek - Service Center

Coconut Creek, FL

4.5
302 Reviews

302 Reviews of Mercedes-Benz of Coconut Creek - Service Center

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August 04, 2023

This is third car I bought from Coconut Creek dealership & I am very happy to get cars from you nice people great service! More

by igor Kleyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Koo
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Igor, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Clean and efficient, friendly service and service lady is helpful and professional , very happy with it More

by irenezhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Irenezhang, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 03, 2023

The wait time for a software update was to long. It took 4 and a half hours with an appointment. We were told it would only take an hour. Also, the service advisor did not help the situation. Twice More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Chris, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 406-1167. We would appreciate the chance to turn your experience around.

Aug 07, 2023 -

Chris responded

Thank you for reaching out and getting this resolved.

August 03, 2023

My first visit for service to check my battery on a new car - (300Miles) was not great it took over 3 hours just to check the battery More

by JMANNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
melissa- She was terrific!
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 406-1167. We would appreciate the chance to turn your experience around.

Aug 07, 2023 -

JMANNIX responded

I will try again thanks to the influence of your kind Asst. Serv. Mgr., Mellisa Stacy.

August 01, 2023

It was a Excellent Experience and my service advisor Kevin Is always on point when it comes to taken care of my service needs I would highly recommend Mercedes Benz of coconut creek More

by freddie.allen1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Coconut Creek. We appreciate your recommendation of Mercedes-Benz of Coconut Creek and we hope to be of service again in the future.

July 31, 2023

My service advisor, Phillip Moody, is the best! He always takes great care of me and my vehicle. More

by HeatherE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Moody
Report | Print
Aug 04, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2023

Promised the car in 2 hours. Delivered it in 4. Never reset the computer so screen reads that the service is now overdue. Called and was told the car needs to be returned AGAIN t More

by spuds1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
Report | Print
Aug 03, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 406-1167 to discuss what we can do to help.

July 29, 2023

Absolutely the best service I have experienced. The service department opens promptly at 7am like clockwork. More

by stefanyaroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berrios
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Stefanyaroberts, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

The service dept was prompt and courteous and had me out within 1.5 hours. More

by rmedip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

My car was due for the annual service, they did a superb job on time and with especial customer care. Excellent experience. More

by juanpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Koo
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Coconut Creek responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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