Mercedes-Benz of Cutler Bay - Service Center

Unbelievably great service! Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed exactly as promised and my car was promptly returned to me with everything correctly completed and the car was washed. More

good care My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. More

The service manager Mr. Ruben is an asset As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only perso As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only person that took the time to listen and help. I called two other dealers and the Mercedes Benz hot line and neither wanted or showed any help. More

Excellent Kevin I is an amazing Service Manager.. This is the second service on my C 300. Incredible attention to details. Great dealership great service. T Kevin I is an amazing Service Manager.. This is the second service on my C 300. Incredible attention to details. Great dealership great service. Thank you. More

MB CUTLER BAY SERVICE SETS THE BAR VERY HIGH FOR ALL DEALERS From the moment you pull into the Service Department you are treated so well. The porters could not be any nicer and more accomodating. I love my From the moment you pull into the Service Department you are treated so well. The porters could not be any nicer and more accomodating. I love my service rep, Kevin LaPlanche. He is such a pleasure to deal with. While all the service reps are wonderful, he is my favorite. He truly makes you feel like a friend. He always remembers me personally and always asks about my children and how they are doing. It is always a pleasure to see Kevin. The representatives at the loaner car department are always so polite and so incredibly professional. More

Good service They diagnosed the problem to be the satellite antenna needing replacement. Unfortunately the antenna needed to be ordered and could not be replaced a They diagnosed the problem to be the satellite antenna needing replacement. Unfortunately the antenna needed to be ordered and could not be replaced at time of visit. Mr. Chang, while moving my car, noticed a clicking noise from shifter so he suggested that the rubber bushings on the shifter needed replacement due to the noise it was making. The repair was done and fixed the problem. More

Even getting rid of my car was pleasurable at MB Cutler Bay! Unfortunately, cars do wear out and it becomes time to part with it, it was time to get rid of mine. After the decision was made, MB Cutler Bay gave u Unfortunately, cars do wear out and it becomes time to part with it, it was time to get rid of mine. After the decision was made, MB Cutler Bay gave us kind assistance. My service representative, Kevin LaPlanche is FANTASTIC! I will miss having a Mercedes to take to service because Mr. LaPlanche is so knowledgeable and helpful. Thank you VERY much! More

Always good I can always count with great, dependable service. The Cutler Ridge Mercedes dealership is modern, well equipped and kept immaculately. It is always a I can always count with great, dependable service. The Cutler Ridge Mercedes dealership is modern, well equipped and kept immaculately. It is always a pleasurable experience to have my vehicle serviced there. More

Recall service The Reason of the visit was for a vehicle recall service, I was asked to wait and promise the car would be ready in about 1 hour, instead it took 3 h The Reason of the visit was for a vehicle recall service, I was asked to wait and promise the car would be ready in about 1 hour, instead it took 3 hours. More

Great experience Showed up for my appointment. Taken right away. Got car back at the time they said it would be ready. It was a pleasent experience. Showed up for my appointment. Taken right away. Got car back at the time they said it would be ready. It was a pleasent experience. More