Mercedes-Benz of Daytona Beach

I had worked with several employees and all were excellent. I wish I collected business cards so I would remember all I had contact with. excellent. I wish I collected business cards so I would remember all I had contact with. More

My first contact with Mercedes Benz of Daytona was via the phone and with Dave Donals. His enthusiasm, knowledge and friendliness encouraged me to make the 2 hour trip to your showroom. After a coup the phone and with Dave Donals. His enthusiasm, knowledge and friendliness encouraged me to make the 2 hour trip to your showroom. After a couple of hours of test drive, and discussions about the car and its options, price and generally just getting to know each other we purchased our car. We picked up our car 4 days later and your delivery amenities were great and again Dave and Tim made it very enjoyable. We not only would recommend your dealership but would urge our friends to give Dave a call as I know they would be very happy with the experience. Very Truly Yours, Berend & Loretta Otten More

This is the fourth car we have bought from Daytona Mercedes. TL delayed his vacation to deliver this car to us. Mike Kessler went over it - even tho it was a pre-certified car. And Tim had all the pap Mercedes. TL delayed his vacation to deliver this car to us. Mike Kessler went over it - even tho it was a pre-certified car. And Tim had all the paper work ready very quickly. We love the new store - it is very "open" and clean everywhere. Pricing is classified as "good" because I was ttading a "paid for" car and now I'm going to have payments again! The car, however was very rairly priced! Anne and Dick Perry More

As always Michael Iafanti was great I am always happy to work with him. I will always come back to this dealership beacuse of in particular Michael Iafanti and TL Kays and all the other associates work with him. I will always come back to this dealership beacuse of in particular Michael Iafanti and TL Kays and all the other associates More

The entire atmosphere at the Mason Avenue and the new Auto Mall was professional, friendly, warm and helpful from the sales manager to the cookie baker lady. I received very good technical explanatio Auto Mall was professional, friendly, warm and helpful from the sales manager to the cookie baker lady. I received very good technical explanations and when it came to negotiation I was offered all I needed to persuade me to buy my first Mercedes. I have owned German cars for the past 20 years including BMW, Audi and Volkswagen, each of which I have traditionaly traded when 2 years old and my then current car a 2 year old VW cc was 2 years old which promted me to look at available options. As you can tell from the survey you have a new very stisfied customer. Good luck to daytona Beach Mercedes in their new home! Sincerely Harry Martin More

In my 64 years of living, Tim Aldridge is the most personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifeti personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifetime. He is an outstanding communicator and comprehensive in his review of the problems associated wih my 2004 C-230 Mercedes. He was courteous and very respectful at all times. He promptly advised me on the progress the mechanics were making on my car and when it would be ready for pick-up. I never had to call back once to inquire about what was going on with my car (how the work was progressing). This is the first time in my life I have ever been treated so kindly and attentively by any service advisor at any dealership (including Mercedes) EVER!!!!!!!!!!!!!!!!!!!!. More

We always feel that we are well taken care of for all our needs. We have just purchased our seventh new vehicle there and Mike has serviced them all. our needs. We have just purchased our seventh new vehicle there and Mike has serviced them all. More

I am always a bit resistant to dealing with dealerships. I worry thst cost will be excessive and that they will push for somthing I don't really need. I came in first for a problem with my trunk hatch. Init I worry thst cost will be excessive and that they will push for somthing I don't really need. I came in first for a problem with my trunk hatch. Initially Pat told me that I was looking at about $700. A later phone call from Pat and I was surprised to hear that I needed new tires and a brake job also and it could cost about $4000 or more but he would work with me ao try to cut some of the cost. It did wind up costing about 20% less. When I picked up the car the push button opening devises for the hatch wasn't working. It closed and locked but, in my opinion, was not completely fixed. Pat said that he would take care of it and by the next day it was completely corrected at no additional cost. While Pat is your employee I had the good feeling that he was working for me also, that he "had my back". He made me feel that he had both the condition of the car and the also my safety in his recomendations. It is that kind of customer service that breeds repeat business and referrals. You have an excellant employee in Pat and a positive representitive of your dealership. More

I have but one issue. I trying to fix the problem myself, I purchased an electrical part from the parts department. The purchase was based on the CEL code. I put it on the car, but it did not fix the myself, I purchased an electrical part from the parts department. The purchase was based on the CEL code. I put it on the car, but it did not fix the problem. I removed it and re-installed the old part. When I explained what I had done and that the new part was on the car for maybe 2 minutes, I asked about either having the price I paid (about $120) adjusted from the bill or getting a refund. I was told all electrical parts are not refundable. Considering the bill for the repair was about $1200, allowances could have been made for the price of the part. While I understand that rules are rules, but for $120 on a $1200 bill, there is a bit of a bad taste left. Thanks, Gary McFadden More

Megan was great to work with. We handled the entire transaction via telephone calls and emails. When we agreed on a price, she offered to deliver the vehicle over 300 miles away to Miami on her day off transaction via telephone calls and emails. When we agreed on a price, she offered to deliver the vehicle over 300 miles away to Miami on her day off. The level of service and attention to detail was well beyond our expectations. We would be delighted to work with her again. More