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Mercedes-Benz of Delray - Service Center

Delray Beach, FL

4.5
439 Reviews

439 Reviews of Mercedes-Benz of Delray - Service Center

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February 24, 2023

Kevin Suarez has been my service rep for several years. He is professional and explains things clearly. I trust Kevin. More

by 0.assets-slink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Suarez, don’t know the name of technicians
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Feb 28, 2023 -

Mercedes-Benz of Delray responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

Rude service appointment reception and discovered it’s sourced outside. Stacey Grell was an excellent, professional service advisor. Lift driver could not speak English which made for an uncomfortable p More

by moparmagic66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Grell
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Delray responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 21, 2023

My Service B was done effortlessly,on time and professionally with attention to detail and courtesy More

by Wlowe27198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Feb 24, 2023 -

Mercedes-Benz of Delray responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2023

Worst day had appointment 930 called at noon and still had car outside on hol after I told Evan I need my car to go to work and he told me I wasn’t on waiting list.I took my car back and never got it serv More

by G.gedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
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Feb 21, 2023 -

Mercedes-Benz of Delray responded

Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.

February 17, 2023

Service done earlier than initially promised, below original estimate. Stacey was very helpful, making a difficult situation easier. We are on vacation and had engine trouble, so very upsetting and exp More

by thegrahams77
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Feb 21, 2023 -

Mercedes-Benz of Delray responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 17, 2023

Michael was pleasant and efficient. Good waiting area. Michael Volrath was excellent as my service rep. More

by mbell01225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Volrath
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Feb 21, 2023 -

Mercedes-Benz of Delray responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Feb 21, 2023 -

mbell01225 responded

Michael Volrath was polite, efficient and timely with the service.

February 15, 2023

jonathan delivered as promised a positive experience made waiting for parts easy i will ask for him again More

by ek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan
Report | Print
Feb 18, 2023 -

Mercedes-Benz of Delray responded

Hi, we're happy you found Jonathan to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need help, just give us a call. Happy motoring!

February 15, 2023

really bad experience. . i left my car o friday and tuesday i habe no answer Stacy is seems like she doesnt have responsabilities...👎 More

by Diego
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
stacy
Report | Print
Feb 20, 2023 -

Mercedes-Benz of Delray responded

Hello Diego, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.

Feb 20, 2023 -

Diego responded

my car is mercedes delray i'll let you know how they deal with my car

February 12, 2023

This is my second car I have bought from these guys. Timothy Owens is the best in service! More

by Swinters67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Owens
Report | Print
Feb 15, 2023 -

Mercedes-Benz of Delray responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Delray. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 09, 2023

David in service is the reason I go to this dealership. Have been with him for over 5 years. More

by lmlevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Report | Print
Feb 12, 2023 -

Mercedes-Benz of Delray responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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