Back

Mercedes-Benz of Delray - Service Center

Delray Beach, FL

4.5
440 Reviews

440 Reviews of Mercedes-Benz of Delray - Service Center

Sort by
January 26, 2022

I have had my car serviced at Delray Mercedes since buying it 9 years ago because the service department is dependable and the service technicians, especially Kevin Suarez, are excellent. More

by josephflny2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Suarez
Jan 29, 2022 -

Mercedes-Benz of Delray responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 24, 2022

I Had great service from my service advisor Shawn I Had great service from my service advisor Shawn Parton. Would highly recommend this dealership. More

by awolkstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Parton
Jan 28, 2022 -

Mercedes-Benz of Delray responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.

January 24, 2022

Made service reservation online but needed to call the dealership to book a loaner as it wasn't available through the app. Took a long time for basic annual service. Brought car in on Wednesday at 9am an More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelvin
Jan 28, 2022 -

Mercedes-Benz of Delray responded

Hi Ken, we are deeply disappointed by your experience at Mercedes-Benz of Delray. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help.

December 05, 2021

I brought my vehicle here for service they let people steal the car and tried making a joke out of it . They also made me sign a form saying they’re not responsible and tell me they thought one of there More

by melanietorreess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
December 02, 2021

Delay in repair Damage your car Not reliable Never Delay in repair Damage your car Not reliable Never finish or complete the job Upset More

by rein1149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 06, 2021 -

Mercedes-Benz of Delray responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 01, 2021

DONT GO HERE! My sister went on vacation and left her Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and don’t know who stole it nor can find More

by Natalielinford21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
November 26, 2021

Service is absolutely terrible. They don’t answer the phone, do not call you back and clearly do not care about any commitment they make. And management clearly doe not care. Even the sales department kn More

by gary_kalk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gail , Sydney Thorp
Dec 03, 2021 -

Mercedes-Benz of Delray responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Dec 03, 2021 -

gary_kalk responded

Lol - this response clearly shows that management care…. 7 days later

October 25, 2021

Great customer service. On the day of service they told me that they needed more time to work on the car and kindly took care of back and forth transportation. More

by cupauser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 29, 2021 -

Mercedes-Benz of Delray responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2021

I call in several time asking for any copies of my cars old service invoices and they said they be glad to do it . After several calls, giving my Vin # my email, my phone number several time to the rep. T More

by Mmaleki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail M
October 19, 2021

Worst dealership I have ever been to in over 50 years General manager is totally non responsive After owning over 10 Mercedes I won’t buy another ever More

by Awarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
Oct 19, 2021 -

Awarm responded

Yes send

...
37
...