Mercedes-Benz of Delray - Service Center

My experience with Mercedes of Delray was below par in comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite call center to manage communications with the dealer. I had to go to Delray because I had a tire blow out far from home, I had to get towed and in trying to find inventory, I was led to believe that I was calling the local dealer when in fact I was calling a call center who checked inventory on the system, indicated the tires were there but suddenly even they couldn't get through to the dealer to verify. THIS IS A 100% FAIL!!!! I am used to the concierge service of a luxury vehicle dealer...I'm sure I don't need to state that we are talking about Mercedes, not Toyota! Since I had a blowout, I tried calling Mercedes roadside assistance and no one picked up. I wound up paying for the tow myself. While waiting for the tow, I kept calling the call center and they said as long as you get there before 6 pm, I'll be able to get the service taken care of the same day. Every statement made by the call center was false! The reason for this is that there is no way of communicating with the local service center. Again...for a luxury vehicle the bar should be MUCH HIGHER!!!! Once at the dealer, I was informed that all the service techs went home and there's no way of doing work. The tires I wanted wouldn't be available for three days. Since my car was already at the dealer at that point, I had no choice but to leave the car and wait for a call the next day on when the work could be done. I was informed that the only way to get the car done that day would be to take an alternate selection. Inferior in my opinion, but that's a personal choice. In the end, the tires are fine. I will say, Glen and then his partner Stacy handled the appointment well. However, the overall experience was completely tainted by the communication method that MERCEDES has chosen to adopt. FAIL! FAIL! FAIL! More

Glen Castillo was my service adviser, It was my first time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The price was fair. Thanks Glen More

I appreciate dealing with David Rhy he looks after me and keeps me informed thank you. keeps me informed thank you. More

Once again Mercedes service personal were professional and responsive to to my issue regarding my Jaguar F Type-R despite it was at the Mercedes dealership. My Jaguar is also part of the Autonation famil and responsive to to my issue regarding my Jaguar F Type-R despite it was at the Mercedes dealership. My Jaguar is also part of the Autonation family of dealerships and the courtesy provided was well received. More

Excellent service. I am so lucky to have Kevin Suarez as my advisor. Always taking care of my SUV. I know that dealing with my extended warranty can not be easy but he does it with NO issues. Thank y as my advisor. Always taking care of my SUV. I know that dealing with my extended warranty can not be easy but he does it with NO issues. Thank you MB of Delray. More

Mr. Eric Moreno provided superior customer service. Very impressed at the wonderful, knowledgeable assistance provided.Thank you. impressed at the wonderful, knowledgeable assistance provided.Thank you. More

Always pleased with the service I receive at Mercedes. Everyone helpful and accommodating Convenient, friendly and always willing to help in every way! Thank you Everyone helpful and accommodating Convenient, friendly and always willing to help in every way! Thank you More

Because of the fast, professional service that I received from Glen Castillo (Assistant Service Manager), I shall always go back to Mercedes-Benz of Delray. The way he handled my case, was phenomenal! Thank from Glen Castillo (Assistant Service Manager), I shall always go back to Mercedes-Benz of Delray. The way he handled my case, was phenomenal! Thank you Glen! More

Great timely service with assistance of Evon Dawkins-in and out on scheduled time provided-nice area to wait for the car 🚗 to be serviced and out on scheduled time provided-nice area to wait for the car 🚗 to be serviced More

Wonderful dealership, which is a pleasure to visit. My service manager David Rhy is very good to work with. He is always returns my call very promptly, if he is away from his desk. service manager David Rhy is very good to work with. He is always returns my call very promptly, if he is away from his desk. More