Mercedes-Benz of Delray - Service Center

FRAUD ALERT THIS DEALER IS 100% A FRAUD I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke w THIS DEALER IS 100% A FRAUD I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car. The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. STAY AWAY FROM DELRAY MERCEDES, THEY ARE A FRAUD and THIS IS MY PROOF. More

Worst Delray Business, let alone "Worst Car Dealership" Imagine the worst customer service, worst service, worst everything....this place is it. So pathetic they're laughable at best. If you outright own yo Imagine the worst customer service, worst service, worst everything....this place is it. So pathetic they're laughable at best. If you outright own your car, and I do, and your car has been damaged in an accident, even if you're not at fault, your car will be at their AutoNation shop for at least 4 months and they will tell you, repeatedly (only after you've called them several times and have explained your car's "story" many times over to careless employees), "Your car will be done today...or tomorrow, I assure you!" I have been told, since May 23, 2017, that my car will be complete, 7 times now and it is, today, August 23, 2017. LAUGHABLE AT BEST. More

Worst Customer Service Ever - Stay Away After purchasing and servicing numerous cars at this dealership over the years I can unequivocally say that I finally give up. I called this morning t After purchasing and servicing numerous cars at this dealership over the years I can unequivocally say that I finally give up. I called this morning to make a service appointment for a 2016 E350. I spoke to scheduler and explained I had multiple warning lights coming on and in addition car needed A service, scheduler stated that she could not schedule appointment with a loaner and it was an express service. I explained last time I brought one of cars in for express service I waited 4 hours and I had no intention of doing that. She was very argumentative and finally said if I insisted I could bring second week of February. I told her that would not work and I would call another dealer. I called the next closest dealer and told the person who answered the phone what I needed and he told me to bring car in TODAY and he would find me a loaner. He was nice as nice could be as opposed to the person at Delray who obviously had someone piss in her frosted flakes this morning. Stay away from this dealer they are the worst when it comes to customer service. More

disappointed I took my 2016 400 SL to This dealership in the morning because a warning light came on for air bag. After service determined I needed to leave my I took my 2016 400 SL to This dealership in the morning because a warning light came on for air bag. After service determined I needed to leave my car I was told I could not leave it, I would have to call and make a appointment . I Left, called, made a appointment for the next morning. (Also requested a loaner) My schedule allowed me to call back to see if I could bring my car in later that same day. Service adviser said fine, loaner fine. I arrived, service adviser was great! His team, not so much. After about a hour of waiting, (Loaner office, needs better customer service skills) I left. Wasted my day!! Palm Beach Mercedes much better !!! More

My horrible experience with Mercedes-Benz of Delray My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Del My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Delray. I've been a Mercedes Benz owner all my life and I've owned many models including three S-class. I was about to purchase two new cars, a new S class to replace my 2013 model and a new 2017 GLE to replace my wife's ML 350, but after dealing with Richard Bennis and Brion Fitzgerald, I've decided to take my business elsewhere. On November 23rd 2016, I signed a work order # 238522 for a certain cost. After leaving me waiting for full 3 hours, I was told that the repair was done at a much higher cost. After complaining to Richard Bennis and Brion Fitzgerald, they gave 2 choices, either paying the higher price or undo the repair! More

falsr advertising These cars are NOT pre certified as they claim. I purchased a vehicle in jan.2016 & have had constant & on going problems since. They are absolutely g These cars are NOT pre certified as they claim. I purchased a vehicle in jan.2016 & have had constant & on going problems since. They are absolutely great while trying to sell but once you have a problem they give your their xxx to kiss literally while telling you theres nothing you can do about it. & don't care about the reviews according to management. Please please please spend your monies elese where larry stapten very rude More

Most incompetent technical service ever I had to take my 2016 GL550, not one, or two, or three or four, but five times (so far) to fix the same issue "Active suspension Malfunction" The tec I had to take my 2016 GL550, not one, or two, or three or four, but five times (so far) to fix the same issue "Active suspension Malfunction" The technical service in this dealership is utterly unable to fix the problem, they are incompetent and obviously clueless when the job involves anything more than an oil change, no wonder the place is always full and you need 10 days to schedule an appointment, shame on Mercedes, this will be my last Mercedes vehicle ever, I am sure the cheapest brand out there is more reliable than this xxx. More

I agree, they are not MB quality Routine oil change. I was told just wait in our lounge, it should not be long. Four hours later, still waiting, asked why? Brian (service mgr.) Routine oil change. I was told just wait in our lounge, it should not be long. Four hours later, still waiting, asked why? Brian (service mgr.) said, We could not find you. Note: I was in lounge, and they had my cell phone number. Was told by service mgr. Brian, there is a recall on your car, and it takes four hours. We could not do that today. I said I never received a recall notice. He said I must have gotten it by e-mail and it went to spam, and I deleted it. That is NONSENSE! Then once back home, I noticed 1. They did not reset service needed reminder. It now is on at every start up. 2. The USB receptacle "holder" was broken and my flash drive was in the ash try (although still working, thankfully). and now that receptacle will no longer hold the USB flash drive. I received a phone call asking how was my service. I related the above. The woman said after each item she would have someone call me. Since then, I still never got any phone calls! I did receive a follow up e-mail. I listed above. sent it back, BUT, I never got any response. I now wonder, did they even service my Mercedes? More

Horrible Car Service Department The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a shop even when you make an appointment. I dropped my car of on a Wednesday for a routine service and they kept making excuses on why it wasn't finished. Finally I demanded it back on Monday eventhough they asked for another day. Not everything was completed, but enough was enough. Total incompetence and excuse after excuse. Never going there again. I will have to have their work checked and the service completed elsewhere. Even though I paid $800. May just challenge that. More

Mercedes-Benz of Delray POOR, POOR SERVICE DEPARTMENT!!! The service department at this particular Mercedes dealership is a 'comedy of errors'. After my initial visit for a routine oil change, and instal The service department at this particular Mercedes dealership is a 'comedy of errors'. After my initial visit for a routine oil change, and installation of an auxiliary battery, the low level of the technicians this dealership uses was self evident...I won't go into the tech forgetting to replace the oil cap and oil spurted over the engine block, that was reason enough to send up red flags that this dealership pays no attention to it's customers cars. After the botched up oil change, and new battery, I was told by Jennifer and Brian (service advisors/manager) that the car's 'rear differential was leaking', that the 'axle center housing seals (both rear) needed to be replaced ASAP, and I was specifically told that if I drove more than 200 miles a day that it was advised to have the work performed ($1,600 job). I was also told that the rear tires both needed to be replaced. Unbeknown to the Delray dealership, this major oil repair had just been performed by Palm Beach Mercedes. As you can imagine I was up in arms, as I knew I was being 'SCAMMED'. I took the car to Palm Beach Mercedes, five technicians, and managers, and myself saw that the 'rear differential' was NOT leaking whatsoever, it was bone dry. Palm Beach kept the car overnight, drove it around, put it back on the lift, removed the oil pane, etc and there was NO oil leak! Delray Mercedes is the type of dealership that gives the car industry a bad name. It was clear that the tech at Delray Mercedes thought he could get away with saying there was an oil leak...he and the dealership were sorely mistaken. Also Delray Mercedes did a detail of my car, they scuffed up my steering wheel, and forgot to put back the cars plastic cups holders in the middle console. In fairness, they did send out a mobile unit to repair my steering wheel (work being performed as I write this), but I still have no cup holders. I took my car to Goodyear Tires, I was informed that one rear tire had a little worn trend, but the other one was in perfect condition. All, in all, this dealership is not to be trusted. I'm glad an additional 'survey' has come to my email so I can just as accurately comment on my experience, and warn other Mercedes car owners to stay well clear of this dealership. As a side note: I was told by Brian Fitzgerald at Delray Mercedes that the tech that 'serviced' my car and said there was an oil leak was trained in Germany, and is his top tech, and that he left Palm Beach Mercedes because that dealership was bad. The truth is that Palm Beach fired him! Palm Beach Mercedes said they were going to call Delray Mercedes and have the tech come and show them where this elusive oil leak was, but they knew Delray would decline...because they knew, and know there is NO OIL LEAK!! More