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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
288 Reviews

288 Reviews of Mercedes-Benz of Des Moines - Service Center

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August 15, 2023

Consistently outstanding service with people that I trust. Thanks for the last forty years of the best care. More

by williamsalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Des Moines responded

Hello William! Thank you for taking the time to review your visit to Mercedes-Benz Sprinter of Des Moines. We appreciate your long-time support and look forward to providing excellent care for years to come!

August 11, 2023

Competent and friendly service manager explained services. Work was completed as explained. I was a little surprised that it took about 2 hours for a routine oil change but the waiting area was plea More

by bbengtson
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

bbengtson responded

Thanks

August 11, 2023

i bought 2 Mercedes from this Dealership, iam very happy with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership! More

by tamphuqoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you with your purchases. We look forward to serving you again in the future.

August 10, 2023

I dealt with pleasant employees who were helpful, knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. More

by tgh1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Aug 11, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the review! We will be sure to pass along your kudos to the Mercedes-Benz Sprinter of Des Moines team. Come see us again soon!

August 10, 2023

friendly and professional staff. clean environment, affordable financially, situated in a central place reachable by every body. More

by peterkosgey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines! It was a pleasure assisting you with your automotive needs. We hope to serve you again soon!

August 08, 2023

Staff are professional and easy to work with. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. More

by Mistyangrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Mercedes-Benz of Des Moines responded

Misty, thank you for your support of Mercedes-Benz Sprinter of Des Moines. Our team truly appreciates your review and recommendation. Should you need anything else, please let us know.

August 07, 2023

I have been a customer for over 16 years at this location and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. More

by katehartkemeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

katehartkemeyer responded

Great dealership

Aug 07, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for your 16 years of support, Kate! We truly value your business. Should you need anything else moving forward, please be sure to let the Mercedes-Benz Sprinter of Des Moines team know.

August 06, 2023

My service representative was very friendly and listened to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and prof More

by ghtkcmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive review! It was a pleasure assisting you and your vehicle. The Mercedes-Benz Sprinter of Des Moines team hopes to serve you again in the future.

July 29, 2023

Brad worked me in without an appointment and got my problem resolved with a minimum of waiting time. Saved me having to return. Also, nice car wash. More

by llabiz@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Man who carefully dried car after wash.
Jul 31, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for stopping by! We are always happy to work with our amazing guests and their vehicles. Should you ever need anything else, please let us know.

July 27, 2023

Thought they were very nice, courteous and liked the text system that kept me informed. More

by terry.mccormick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Mercedes-Benz of Des Moines responded

Hi Terry! Thank you for the positive review. Come visit us again soon!

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