Mercedes-Benz of Encino

WARNING! This will be a long read. I am completely appalled by my experience. I purchased a car from them recently, and salesperson Joe M. had been calling me and texting me about a survey that was co appalled by my experience. I purchased a car from them recently, and salesperson Joe M. had been calling me and texting me about a survey that was coming. It sounds very important to him. He’d been great in general, always available when I have questions. Very nice and accommodating. He answers his phone even though he is off. The first question on the survey was, how was my experience with the salesperon. I rated him 10! Now, there were other questions about the dealership, and other personnel. I gave my very honest opinion. But apparently it seems that all of the questions are tied up on him? He called me back the following day, yelling at me! Yes, yelling at me. He was asking me, “Why did you give me 8? What is this?” I was in complete shocked. My anxiety was on the roof, and note that I was at work. He said, “You should have never done it instead, now I won’t get my commission” and he hanged up on me. My jaw was on the floor. How can they possibly see these feedback? These should be anonymous. I realized later that I was harrassed because of a survey. I never in my whole life experienced this. I’m expecting more of, “How can we make this right? What can we do to improve or change your reviews.” No, I was simply blamed for a survey that was poorly constructed. NOTE that I didn’t leave anything lower than 7 for all other questions, and these questions that didn’t even pertain to him! Now, I realized he was only being extra nice to me because of this survey that means so much to him. He turned 360° just because I didn’t leave a perfect review? Now, before I came to my senses, my immediate response was to make it right for him. I immediately contacted his manager, Danny Yerkanyan, I said, I had no problem with Joe and complimented him. He just agreed that the survey wasn’t written in a fair way for the salesperson. And I said, I just want to give him the credit he deserves. I said, I am willing to write him another survey. He said unfortunately it was only a one time deal. But, he suggested I should bring more clients to the dealership that can write future surveys. I am once again horrified. These people had gone insane. I made business with wrong people, and I’m concerned about the possibilities like future problems that might occurred in the car. I’m sorry, but the previous reviews are right. Although I had no problem with negotiating the price, I don’t think I would ever want to come back especially how I was treated for a mere survey. They weren’t able to dupe me with the price and the whole transaction because I came in prepared, but yes the staff are very condescending. More

This is absolutely the biggest joke of a dealership I have ever seen! First of these people for the most part can’t even speak English! They could care less about you as a customer no matter the amount have ever seen! First of these people for the most part can’t even speak English! They could care less about you as a customer no matter the amount ofyou are going to spend with them! They think they rule the world!!!!! They are arrogant, rude, disrespectful, non caring, bullies!!!! They speak to you like you are a piece of trash, like you know nothing at all even though you have to explain how things are supposed to legally be handled! I guess legally is what makes them nervous and starts the nasty attitudes!!!!!! They never return phone calls (no one in the dealership does), they think you are stupid enough to give them almost $100,000.00 before they will even show you a clear title or work up a contract!!! What kind of FOOL WOULD EVER DO THAT???? Can you say SCAMMER????!!!!!! I have never seen such a dishonest place to do business with in all of my life!! BUYER BEWARE!!!! SPOKE TO EVERY MANAGER THERE AND THEY WETE ALL RUDE AS xxxx AND TALK TO US LIKE WE OWED THEM SOMETHING AND LIKE WE WERE STUPID AS xxxx!! Sorry for the ugly words but I don’t have to buy from them and there are other places that have vehicles!! If people would just STOP BUYING FROM THEM OR EVEN VISITING THEM THEY WILL START TREATING PEOPLE WITH RESPECT AND BEING MORE HONEST ABOUT THEIR DEALS!!!!! Come on man you people are wrong and you know it!!!! More

Stay away from their service department. They have serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reas serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reason I noticed is because when i was dropping it off i purposely covered the items, hiding them in passenger seat and putting things on top. So when I got my car back the first thing I did was check for the items hidden. everything was turned over and the things were missing. I reported to the manager on duty and he thought that I was crazy. It was Thursday. He told me they will check all of the cameras and the service manager will get back to me on Monday when he returns back to work. By Wednesday nobody called so we called them and the manager was very rude and unprofessional and said that they cant do anything about it. didnt even offer an apology. My personal property was invaded and items stolen and nothing was done about it. Customers beware. Horrible Horrible dealership! More

This is a shady dealership... Buyer's beware!!!! Don't walk away from this dealership...RUN!! They will rip you off. They lie and they will find ways to cheat you as they did me. When I bought my Don't walk away from this dealership...RUN!! They will rip you off. They lie and they will find ways to cheat you as they did me. When I bought my car for cash they were really upset. They wanted to finance me so that I could be taken advantage of. Then after I bought the car they promised to give me a matching set of AMG floor mats but never delivered. They lie effortlessly without a conscience. More

Rip off My Wife bought a new 2018 GLA 250 from this dealership4/30/18.As she is Chinese,they really took advantage of her. And financed car thru Sanders.. $45 My Wife bought a new 2018 GLA 250 from this dealership4/30/18.As she is Chinese,they really took advantage of her. And financed car thru Sanders.. $45,000.00 at 16% .With $8,000.00 down.She just traded car in at reputable dealership.Car was apprised at $19.000.00.These guys are not your friend. But a RIP OFF.. More

Falsely accused of identify theft. I contacted this Mercedes Encino (using the dealership's website "Ask a Question) in regards to a pre-owned 2014 Mercedes SLS Black Series listed at $ I contacted this Mercedes Encino (using the dealership's website "Ask a Question) in regards to a pre-owned 2014 Mercedes SLS Black Series listed at $600K - car that I wished to add to my collection. Brigette Barbie reached out the following day asking what car I was inquiring about - even thought I used the vehicle's dedicated page. I asked to see the original or a copy of the car's window sticker to confirm some of the few options. All she kept saying was that the car is on consignment. After several emails, and after failing to provide me with the request, she accused me of using fake information with my inquiry at dealer.com. I never used that site ever and did in fact - only - use MB Encino's website to reach out. After she stopped responding, I reached out to the general manager (no answer), sales manager (no answer) and internet sales manager. I received a response from Mr. Greg Yacoubian (a.k.a. Krikor Abkarian (Internet sales)) who, make matters worse, also accused me to using fake information without verifying things on his end. I insisted that I did no such thing. After several more emails, Mr. Yacoubian confirmed, through their IT department, that they had mixed things up on their end. I received a "sorry for the inconvenience". More

Best service our family has ever received! Our family gets our Mercedes from this dealership, and the main reason is their great service department. They are honest, helpful, great listeners, Our family gets our Mercedes from this dealership, and the main reason is their great service department. They are honest, helpful, great listeners, and focused on customer service! And their staff and assistants are very caring, with ethical follow-up and excellent communication skills. Tony, Kevin and their manager David in the Service Department are the best service providers we've ever experienced! More

BewAre A total rip off They sell you a tire warranty gir $1400 but never honor it . I’m had this happen with 4 flat tires They will not return your money Total scam They sell you a tire warranty gir $1400 but never honor it . I’m had this happen with 4 flat tires They will not return your money Total scam More

Rude, Incompetent, and Dishonest TLDR: JUST STAY AWAY. Find an Indy shop. Mercedes Dealerships rip people off. They will charge their full labor rate of $180 even if it takes 10 min TLDR: JUST STAY AWAY. Find an Indy shop. Mercedes Dealerships rip people off. They will charge their full labor rate of $180 even if it takes 10 mins. Service Advisors (SAs) get a commission. So they will incentivize or sometimes push you to do the work even when it's not needed. I did hear from the Manager Hans via private message and I replied. I never received a follow up from him. Hans followed up via YELP after I left yet another negative review. All this over the span of almost two-weeks later. Congress moves faster. Hans states he was trying to reach me but left no voicemail and direct number. He further stated that I was welcome to come by. And hopefully, it works out? Please. He's full of hot air. This dealership is dishonest. LIke the sign at the beach says "Proceed at Own Risk." MY REVIEW: I've never encountered such a dysfunctional dealership. I've interacted with many. I called 5 times before I could reach parts. The receptionist could not help and could not have cared less. Evidently, they have caller ID and she just forwarded to parts on my 3rd attempt. Nice huh? When I finally did connect, I was met by a rude Renaldo in parts. When I explained the number of times I had to call, I was met with 'I'm by myself.' No apology and apparently this gentleman thinks it's appropriate to argue and cut me off while I'm speaking. First ballot hall of fame jerk. Not only would they not honor the sale price on the website and allow pickup but he thought it was entirely reasonable to say it's in stock at $87.50 up from $50.43 online. Sure! I'd love to be ripped off by you and spoken rudely to all at that the same time. BTW, There is a long line of dealerships offering parts at discounted prices under a different name. So you save but when it comes to service, it's poor. As for this dealership and it's incompetent staff, Mercedes of Encino clearly does not value or want my business. They have no conception of CLV. What a disgrace of a dealership. More

Misleading advertising squeezing out additional $20.000 They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another M They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another MB dealership for less than a year and that I’d choose a new lease taking a car from the Encino MB dealership. OK I thought, never heard of such a thing but maybe ..if I see a car I like I could do it .... They didn’t have a car I wanted so I asked around at other MB dealerships in the area and they all said,..what does Encino want to do ? I found out I would have to pay some $ 20.000 that they would ‘spread over several months to make it ‘easier’ ! They told me...’we are sorry to give you the bad news, but your car depreciated by $ 20.000 and so you have two options - either return it and pay $20.000 or keep on paying the lease..! I understand some people do eat this up and give them the money... I was told if I wanted to I could talk to the manager Mr Sam Lee who was the source of this, he wouldn’t even contact my to give an explanation or anything.. More