Mercedes-Benz of Encino

BewAre A total rip off They sell you a tire warranty gir $1400 but never honor it . I’m had this happen with 4 flat tires They will not return your money Total scam They sell you a tire warranty gir $1400 but never honor it . I’m had this happen with 4 flat tires They will not return your money Total scam More

Misleading advertising squeezing out additional $20.000 They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another M They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another MB dealership for less than a year and that I’d choose a new lease taking a car from the Encino MB dealership. OK I thought, never heard of such a thing but maybe ..if I see a car I like I could do it .... They didn’t have a car I wanted so I asked around at other MB dealerships in the area and they all said,..what does Encino want to do ? I found out I would have to pay some $ 20.000 that they would ‘spread over several months to make it ‘easier’ ! They told me...’we are sorry to give you the bad news, but your car depreciated by $ 20.000 and so you have two options - either return it and pay $20.000 or keep on paying the lease..! I understand some people do eat this up and give them the money... I was told if I wanted to I could talk to the manager Mr Sam Lee who was the source of this, he wouldn’t even contact my to give an explanation or anything.. More

TERRIBLE!! FRAUD! BEWARE. The team at Mercedes Benz Encino is the WORST. From classic bait and switch techniques to hundreds of dollars in hidden fees after the fact, Matthew D The team at Mercedes Benz Encino is the WORST. From classic bait and switch techniques to hundreds of dollars in hidden fees after the fact, Matthew Dangerfield and the team couldn’t care less about their customers or their needs. Hours have been wasted dealing with the aftermath of the charges and fraud. They pocketed the Drive Off and Registration fees for the car, sending me home with bogus plates on the car. I received a bill for hundreds of dollars after the fact. This dealership has MULTIPLE terrible reviews for fraud and unscrupulous practices as well as other horror stories. Mercedes Benz Encino is currently under investigation for fraud by American Express, the California DMV and Mercedes Benz Corporate. More

Horrible service avoid! Horrible service, I took my car for service B and alignment. The rep said if the alignment is not done right you don't have to pay. before pick, he wo Horrible service, I took my car for service B and alignment. The rep said if the alignment is not done right you don't have to pay. before pick, he wouldn't respond to text when I picked up my car it was worst. horrible service avoid! More

Good Saleman-Bad Manager I purchased 2018 GLE after seeing it from TrueCar and I have verified the price from another internet sale site. Tyler Kim was very helpful and patie I purchased 2018 GLE after seeing it from TrueCar and I have verified the price from another internet sale site. Tyler Kim was very helpful and patient with me but his manager does not seems to be supportive. We arrived 1.5 hours before it closes with all paperworks already emailed. the manager were pushing Tyler to hurry up because they are closing in an hour; infront of me. I thought that was rude and showing no importance to the customers. I paid the car in full with personal check so less paperworks done on site. More

INSURANCE FRAUD! Worst Service Department! To make a long and painful story short, I took my car in due to a check engine light, and after 3 days of my car being at the service department and a To make a long and painful story short, I took my car in due to a check engine light, and after 3 days of my car being at the service department and a lot of run around they told me that a rat chewed on wires from the fuel tank, and repeatedly insisted I open an insurance claim! Also, the gas gauge stopped working while the car was there, and ultimately, I declined repair of my car since I felt they were not being honest and wanted a second opinion. I had another auto repair shop inspect the vehicle and they found clean cuts of wires that were obviously done with a wire cutter!!! This place is soooooo sketchy! Avoid at all costs!!! More

E-CLASS 350 I bought my car from Joe Medawar, he has the best service eve.i would recommended him to my friend and my family for the future... I bought my car from Joe Medawar, he has the best service eve.i would recommended him to my friend and my family for the future... More

Worst Experience Ever! Internet manager Patrick Lau tried to rip me off using lies and bait and switch tactics. They gave me a price in writing to lure me in to the dealersh Internet manager Patrick Lau tried to rip me off using lies and bait and switch tactics. They gave me a price in writing to lure me in to the dealership for a third time and then refused to honor ththe price that they gave me in writing. More

Worst car dealers Con artist. Don't buy anything from this place. They will sell you stuff saying it is pre certified but be careful and read each and every line. They Con artist. Don't buy anything from this place. They will sell you stuff saying it is pre certified but be careful and read each and every line. They have really low standards. Make sure you look at the tires, brakes and any wear and tear parts because they will be really low or about to break but they will not explain this during the sale. More

Bought a lemon This dealership sold me a lemon. I've had my car, brand new C300 for 5 months now, it has been in for service 3 times, various reasons. Now the dash This dealership sold me a lemon. I've had my car, brand new C300 for 5 months now, it has been in for service 3 times, various reasons. Now the dash material is peeling off and cuts my skin. This is my 3rd Mercedes purchased with them, and this is my first ever problem car and they won't do anything to remediate this situation. I have a 3 year lease on this lemon and they say their hands are tied? Buyer beware of driving off the lot with any car, you will be stuck with it. And if you have a problem, they will tell you to take it up with Mercedes corporate , as they are an independent dealership. Shame on you Mercedes of Encino, horrible customer service. I will never buy a car from here again. More