Mercedes-Benz of Escondido

Worst experience with purchasing It’s a shame I have to even rate this establishment with one star. I am shocked with what we just endured. I left in tears. We came in to purchase our It’s a shame I have to even rate this establishment with one star. I am shocked with what we just endured. I left in tears. We came in to purchase our Mercedes. After chatting back and forth with Emilio today, we agreed on a price and was told everything was a go. We even submitted the application online and I was informed via text that my husband was approved. We drove one hour with our almost three year, who gets car sick with every single ride, for nothing. I’m not sure if they took a look at us and decide we didn’t fit the mold of their drivers or what but after waiting to do paperwork, we were told they can only sell us the car if we paid an extra $140 something a month. I ask why and was give some crazy response that Mercedes financial didn’t approve my husband. Apparently there was nobody we could even speak to about it. Shawn Khan was awful. He wouldn’t give us an explanation, just that if we wanted to pay more monthly then somehow, magically, we would be approved. I specifically ask Emilio prior to making the drive, if we were approved and he told me yes. Shawn was arrogant and the worst to even speak to. I kept asking him to explain to me what was going on and he just repeated the same statement over and over. We still don’t understand what the xxxx happened. He simply stated, “sorry, we won’t be selling you the car. We don’t want you to buy out the lease.” My husband is a veteran, I’m a pediatric oncology nurse and we have a beautiful daughter with another baby on the way. We work hard and I am appalled at how Shawn treated us. He treated us like trash. We are still in shock. Shawn could have cared less. I’ll say that Emilio was kind and pleasant to deal with. My only complaint is that we asked specifically if everything was set before driving down and clearly it wasn’t. This was a waste of our time. My daughter was crying and of course threw up on the way home. This was literally the worst experience I’ve had in some time. I have no words. More

Exceptional service !!! Took my vehicle in on a warranty issue, the service gentlemen that helped me out was super professional along with the rest of the staff! Took my vehicle in on a warranty issue, the service gentlemen that helped me out was super professional along with the rest of the staff! More

avoid AVOID THOSE DESTROYERS OF MERCEDES BENZ NAME. even under new ownership they deserve minus 5 stars review, they extremely dishonest and not accura AVOID THOSE DESTROYERS OF MERCEDES BENZ NAME. even under new ownership they deserve minus 5 stars review, they extremely dishonest and not accurate with sells , better better to go away and buy from different dealership , they promise one price when you come could be different principal value + hiding fees and taxes that not even applying your county . WHEN YOU WILL PROTEST THEY WILL TELL YOU TO GO SOMEWHERE ELSE AND BUY. SO RUDE PEOPLE. This Chuck(Charles McVay) or his general manager are "impossible to deal" with endless lies. More

NEW BUYERS BEWARE! APR RATE CHANGES AFTER A WEEK! NEW BUYERS BEWARE! I purchased a vehicle last Saturday (January 26th 2019) from Mercedes Benz Escondido with an 1.99 APR rate. I traded in my old vehi NEW BUYERS BEWARE! I purchased a vehicle last Saturday (January 26th 2019) from Mercedes Benz Escondido with an 1.99 APR rate. I traded in my old vehicle, and finances a new vehicle. Yesterday (after a week - Feb 1st 2019) dealer called me and mentioned that they are sorry that they made a mistake and Mercedes Finance approves the loan not with an APR 1.99 but 2.99 instead. So he told me that I need stop by the dealer to sign the new contract. I said "we have a contract and this should not be my problem at all. I dropped my vehicle to you guys and got MY new car and drove it home. After a week you are calling and telling me that APR rate has been increased to 2.99 which is unacceptable". And the sales man said I can return the vehicle back if I don't want to sign the new contract. I told them I don't want to do anything before I get a legal advice because I will definitely fight to the end if I am right. Based on the law in California, my lawyer told me that for them to be able to change the rate, the contract should clearly indicate that "This contract is NOT Final" which does not say anywhere on my contract so it is binding them. That 1 percent APR increase makes 20 bucks per month and total of around $1500 in 72 months.. "Big Brand Mercedes" coming after 20 bucks per month because of their mistake which the customer has nothing to do with. I am writing through every single channel about this experience as well as the corporate office and BBB. Also contacted with the FTC as well. Whatever my legal rights I will be going through till to the end. I really didn't want to believe this but its real. I feel sad about those sales guys who really helped me a lot during my buying process but this very poor experience shaded all their work. Thanks, Hayri Berkan Bilgin More

Don't Walk, Run New owner doesn't care about customer satisfaction. Refused to pay any or part of cost to replace a missing key fob for used car. Arrogant and ind New owner doesn't care about customer satisfaction. Refused to pay any or part of cost to replace a missing key fob for used car. Arrogant and indifferent. Would never do business with them again. More

CLS 550 purchase Thank you Randy Johnson of Mercedess-Benz of Escondido. Randy provided friendly and knowledgeable service and made the purchasing process quick and e Thank you Randy Johnson of Mercedess-Benz of Escondido. Randy provided friendly and knowledgeable service and made the purchasing process quick and easy, I cannot recommend him highly enough. Thank you Randy. I LOVE my car! Best car EVER! More

Unprofessional dealer Agreed to a deal to purchase a car from them set them up with my credit Credit union directly because I live in Arizona , After speaking with my cr Agreed to a deal to purchase a car from them set them up with my credit Credit union directly because I live in Arizona , After speaking with my credit union and knowing I was approved they insisted on me writing a check for the full amount to hold until the credit union overnighted them the check . I was told if I did not write them a check they would not release the car . I have made multiple phone calls to General manager, the sales manager, and the finance manager to find out why they made buying a $6,500.00 vehicle so difficult , not one person has returned a call . Worst dealership I have ever dealt with. More

AAA+++ Service advisor Brian Howe was very customer centric and knows Mercedes Benz vehicles inside out. New ownership appears to be very oriintated to cust Service advisor Brian Howe was very customer centric and knows Mercedes Benz vehicles inside out. New ownership appears to be very oriintated to customer service. More

Excellent Jeff service advisor and Raymond service manager are great they help and explain me thoroughly about my vehicle and the mechanic helpful on working m Jeff service advisor and Raymond service manager are great they help and explain me thoroughly about my vehicle and the mechanic helpful on working my vehicle great work 👍 More

Easy and convenient Easy and accommodating clean friendly staff, nice lounge area, very professional and competent staff. They tended to all my needs and detailed my car Easy and accommodating clean friendly staff, nice lounge area, very professional and competent staff. They tended to all my needs and detailed my car when they were done. More