Mercedes-Benz of Fayetteville - Service Center

Great service Service friendly and prompt and very good about staying in contact with me and explaining the service needed and not needed . Really appreciate the Service friendly and prompt and very good about staying in contact with me and explaining the service needed and not needed . Really appreciate the pickup and return and loaner. More

Debbie always does a great job Very efficient at check-in and explaining what needs to be done. Loaner car was clean and fun to drive. Had the car cleaned and ready to go when I r Very efficient at check-in and explaining what needs to be done. Loaner car was clean and fun to drive. Had the car cleaned and ready to go when I returned.Thanks. Jerry Merritt More

Excellent Customer Care Rodney Carroll of the service department delivered my loaner vehicle while I was out working with a business associate. I and my associate were amazed Rodney Carroll of the service department delivered my loaner vehicle while I was out working with a business associate. I and my associate were amazed by Rodney's genuine care and concern for me. He patiently moved my many personal belongings from the trunk of my vehicle to the loaner vehicle, while continually apologizing for the inconvenience of my minor car issue. Rodney has a true servant spirit and provided friendly service above and beyond my expectations More

Customer satisfaction and friendly service staff I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made m I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made me feel very welcomed and made sure to update me on the car throughout the entire process. After looking at the repairs, everything looks perfect. It is rare to find good customer service these days and after many disappointing trips to other service departments with our other vehicle, I decided to take my Mercedes straight to the experts... Mercedes-Benz of Fayetteville just earned a lifelong customer after only one visit! Job well done! More

Mr Derrick Walden Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. More

Customer satisfication I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car c I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car check to see what is wrong with my Benz it was very professional and I was very comfortable in waiting. They kept you up dated on how things are going and explained the repairs needed with the cost as well. More

Great Customer Service! I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loan I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loaner car for the day which was a great help given my busy schedule. They called when service was completed and I was able to pick up at my convenience. I was in and out dropping off and picking up my vehicle. I will continue to have my vehicle serviced at this location. More

good service Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. I chose to wait and the wait time was acceptable. More

Service My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took my credit card information, all I had to do was get in and go. NOW THAT'S SERVICE!! More

SERVICE i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE O i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE OFF AND IN FORMED ME OF PROBLEMS THAT NEEDED TO BE REPAIRED. More