Mercedes-Benz of Fort Washington - Service Center

Outstanding Service Very reliable and accomodating dealership. Will always try to meet your timeframe and schedule. If you plan well, you can arrange for a convenient loa Very reliable and accomodating dealership. Will always try to meet your timeframe and schedule. If you plan well, you can arrange for a convenient loaner. More

Service work on my 2016 E 350 was satisfactory I was very impressed with the way I was treated. I was also very satisfied with the timely fashion in which they completed the repairs. I was very impressed with the way I was treated. I was also very satisfied with the timely fashion in which they completed the repairs. More

Battery replacement The service was professional, friendly, and competent. Paul had great communication skills and I felt he was very knowledgeable in finding what needed The service was professional, friendly, and competent. Paul had great communication skills and I felt he was very knowledgeable in finding what needed to be done with my car. More

After 3500$ worth of work they tried to deliver the car unw Too expensive. They always delivered a.car washed after service. Not this time I had to ask if they would do it Initially they suggested I tak Too expensive. They always delivered a.car washed after service. Not this time I had to ask if they would do it Initially they suggested I take it to the car wash down the street I insisted they do it I had to wait for them to do it More

excellent Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well c Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well cared for, and comfortable. I have yet to come away from a visit with a negative comment. More

Fixed an issue that was hard to diagnose They took the car in, diagnosed from my description and fixed it. They kept me informed without me having to pester. The car was ready when promised. They took the car in, diagnosed from my description and fixed it. They kept me informed without me having to pester. The car was ready when promised. More

The best Mercedes Service center The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a plea The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a pleasant "once a year" visit! More

Communication is important After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else needed 4 tires and since there were no other tires in stock, I was given a loaner car. The tire was due in at 5pm and I was told the car would be delivered to my home later that night. At 630pm I called and Xavier in service told me the tire arrived late and the techs had gone home so my car would be ready the next day. I told him that I needed the car by 11am the next day as I had an appointment.. After a couple of my phone calls, the car finally arrived at 1110am..It was delayed further due to being delivered to my office rather than my home as requested as requested previously. Needless to say, I was late for my appointment.. A very unhappy experience and not up to Mercedes standards More

Automatic start issue, noise under the hood and radio issue Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of th Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of the best service technicians you all have More

the best place I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van More