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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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May 28, 2024

I wouldn't service my Benz anywhere but here. They take great care of me and my GLS! More

by GARY@ARLINGTONCEMETERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

May 28, 2024

Great service but expensive. Hard to get someone on the phone but once you do, the representatives are very professional and considerate. More

by LTHOMAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for your feedback! We're glad to hear that our team provided professional and considerate service. We understand the concerns about pricing and phone availability, and we'll work on improving these areas.

May 27, 2024

Mercedes repairs were done very professionally. The service desk was very knowledgeable and professional.. Well done. More

by JHOOVEN1
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

Hi J Hooven! We're delighted to hear that you had a positive experience with our service team at Mercedes-Benz of Fort Washington. Thanks for the kind words!

May 26, 2024

Great Service like no other. Andrew stayed in touch with me every step along process More

by GR8FULDD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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May 27, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your great service experience with Andrew at Mercedes-Benz of Fort Washington! We'll see you next time! Have a great ride!

May 25, 2024

The representative was knowledgable, pleasant and respectful. Service was quick and easy! And my car was washed! More

by LILLANGE1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2024 -

Mercedes-Benz of Fort Washington responded

We're glad our representative provided you with a knowledgeable and respectful service experience at Mercedes-Benz of Fort Washington. Thank you for choosing us! We'll see you next time. Safe travels!

May 25, 2024

I have been dealing with this dealership since 2016 and hav not have any problem to report More

by ANDYBE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Lupkin
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May 28, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Andy! Thank you for your feedback! We greatly appreciate your loyalty and continued business since 2016. It's wonderful to hear that you haven't experienced any problems with our dealership at Mercedes-Benz of Fort Washington. We strive to provide the best service possible and it's gratifying to know our efforts are meeting your expectations.

May 23, 2024

Jasmine made annual state inspection a seamless process and kept me advised every step of the way. Great work keeping my 2019 GLC going! More

by Donna G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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May 24, 2024 -

Mercedes-Benz of Fort Washington responded

Donna, we're delighted to hear Jasmine made your state inspection experience seamless at Mercedes-Benz of Fort Washington. Thanks for sharing!

May 20, 2024

I took my S Class there for collision work. I was lied to and told the collision center was on site, my car was sent to SouthHampton Pa, to Churchville AutoBody. They did an excellent job, I me More

by AMIN.WADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liars.
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May 29, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are glad to know that you're pleased with the work performed on your vehicle. We apologize for any misunderstanding about our collision center's location, as we always aim for transparency with our customers. Your comments will help us improve in this area moving forward. Thanks again! - The Mercedes-Benz of Fort Washington Team

May 20, 2024

The dealership is clean, staff is very attentive and Christina the person who helped me was great. Thanks More

by CYN2228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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May 21, 2024 -

Mercedes-Benz of Fort Washington responded

We appreciate your feedback! It's great to know that you found our dealership clean and staff attentive. We'll pass on the compliment to Christina at Mercedes-Benz of Fort Washington. Thanks for choosing us!

May 20, 2024

I brought in a tire to be fixed but it was not fixed correctly. I drove to Pittsburg and woke up to the same tire being flat. More

by DONALDCGREENWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with them
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May 21, 2024 -

Mercedes-Benz of Fort Washington responded

Donald, thank you for reaching out. I'm concerned to hear about this experience and would like the opportunity to discuss it with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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