Mercedes-Benz of Houston North - Service Center

I have been coming to this dealership for years now. Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my veh Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my vehicle. He even takes me out to the mechanic shop, while my vehicle is being worked on, to show me things to help me better understand the issue. He also is very friendly. Every one in the service department always has great customer service. Also, the area is always clean and they have refreshments while you sit and wait on your vehicle. I always I feel comfortable while I am there. More

From booking a service appt. to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with featu to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with features of my vehicle. The follow up calls and reminders she does says alot about how much Mercedes North cares about their customers. More

Excellent service and comfortable waiting area. Car was completed on time and everything went well. Car was completed on time and everything went well. More

Everyone we met was very courteous and helpful. The routine maintenance was accomplished i a timely manner. I had asked two questions and was told that they would be passed on to the mechanic. I The routine maintenance was accomplished i a timely manner. I had asked two questions and was told that they would be passed on to the mechanic. I did not receive specific answers to the questions but I forgot to followup before I left the dealership. Overall, a very pleasant experience. More

This a great dealership, very good customer service, that’d great in communication with the customer that’d great in communication with the customer More

Good servive and Good Customer service I recomend 100% This Dealership and The service Departement,Ana Alvarado she is one the Best outhere. This Dealership and The service Departement,Ana Alvarado she is one the Best outhere. More

Jesenia was my customer service representative in the Service Dept. She was amazing. Thoughtful, professional, and always attentive to my requests. I hope Mercedes-Benz understands what a quality repr Service Dept. She was amazing. Thoughtful, professional, and always attentive to my requests. I hope Mercedes-Benz understands what a quality representative they have in her and will do all they can to keep employees like her fulfilled and supported. She is the face of Mercedes, the front-line support, and the last most essential experience customers take home. Bravo Jesenia! More

Always a good experience at Merc Benz North Houston. Convenient location, friendly employees. Jason, my service advisor, was the best. Clean and comfortable waiting area. Convenient location, friendly employees. Jason, my service advisor, was the best. Clean and comfortable waiting area. More

I am simply not impressed. I have been there multiple times and I choose to drive across town for service instead of here I have been there multiple times and I choose to drive across town for service instead of here More

EXEMPLARY CUSTOMER SERVICE. VERY FRIENDLY SERVICE DEPARTMENT AND SERVICE ADVISOR, MR. AHMAD. THEY ACCOMODATED ALL MY REQUESTS FOR PICK UP AND DROP OFF. GREAT WORK DONE AS WELL A VERY FRIENDLY SERVICE DEPARTMENT AND SERVICE ADVISOR, MR. AHMAD. THEY ACCOMODATED ALL MY REQUESTS FOR PICK UP AND DROP OFF. GREAT WORK DONE AS WELL AND VERY TRANSPARENT PROCESS More