Mercedes-Benz of Houston North - Service Center

I went here to get help with my radio. I was greeted with negativity and rudeness. This came from the manager of all people. I was told “you buy an apple product from apple” as an example of why I shouldn’t negativity and rudeness. This came from the manager of all people. I was told “you buy an apple product from apple” as an example of why I shouldn’t have purchased my car from another dealer. They refused to help me. I went to Mercedes in the Woodlands who helped me right away and resolved my issue in under 15 minutes. Stay away from the Spring store. They are nasty and don’t care how they treat people. I can’t believe this is how Mercedes is being represented. More

Professional, courteous, customer oriented, high quality work and timely. Only downside was cost! work and timely. Only downside was cost! More

Very professional good customer services very clean good atención the customer we feel with in family we recommend with my family and friends and coworkers atención the customer we feel with in family we recommend with my family and friends and coworkers More

My Service Advisor, Steve Davis, is excellent. He kept me apprised of all details regarding both cars in for service. He is the best Service Advisor I have ever worked with. apprised of all details regarding both cars in for service. He is the best Service Advisor I have ever worked with. More

Staff exhibit exceptional customer service skills. I felt they took their time in listening to my concerns and questions about my car maintenance. they took their time in listening to my concerns and questions about my car maintenance. More

Natalia had great customer service. The cost was covered under the current warranty. done done done done done done done done done done done done under the current warranty. done done done done done done done done done done done done More

AS always, my service advisor Natalie Pecina is the best. She provided great professional service from scheduling, loaner car and delivering. It was quick and seamless. She provided great professional service from scheduling, loaner car and delivering. It was quick and seamless. More

I needed to have my car aligned. Mr. Ray (service manager) was very professional and helped me to get my car serviced in a timely manner. They ran a multi-point inspection and changed the windshield manager) was very professional and helped me to get my car serviced in a timely manner. They ran a multi-point inspection and changed the windshield wipers. The service advisor Mr. Ahmed Hamed, was also professional and kept me informed throughout the process. Thanks! More

Took my car in for the 90k service check up. It’s quite extensive and costly but needed. They did a very good job. My service advisor was courteous, efficient and kept me apprised of any issues they enco extensive and costly but needed. They did a very good job. My service advisor was courteous, efficient and kept me apprised of any issues they encountered. This dealership knows how to take care of their customers. More

Well organized service department. Professional and courteous staff. Clean, comfortable waiting area.. The only reason they didn’t earn five stars was because they are so expensive. courteous staff. Clean, comfortable waiting area.. The only reason they didn’t earn five stars was because they are so expensive. More