Mercedes-Benz of Houston North - Service Center

Service Department took my car to a Rocket's game! It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2 It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2019). However, this is not the subject of my complaint. I would like to know why my car was parked at the Toyota Center on Sunday April 7, 2019 at 6 PM? Do you routinely let your customer's S class cars off the lot after-hours? It was for a Rockets vs Suns game. April 7, 2019, the car was SUPPOSED to be in your repair shop!!!!!! (see attached) Please have someone check some cameras and see which of your employees either did this or allowed this to happen? The only good thing about this whole experience was my salesman JaJa and my service adviser Stephanie Cabrera. I now understand why so many employees have left your dealership and fled to MBOTW!!!! I am very upset about this. I would appreciate a response from management. UPDATE: 06/13/2020: I have now fled to MBOTW and found where the BEST of the MB of Houston North employees have fled to also. Two of my old MB North service advisors and one salesman is at MB of the Woodlands now. I have bought 2 more cars from MBOTW since then!!!! More

overcharge big time.without proper documentation. your service department overcharge; what ever you fix fails again in short time. Even insurance is having the same problem.LAST TIME SERIOUS PROBLEM W your service department overcharge; what ever you fix fails again in short time. Even insurance is having the same problem.LAST TIME SERIOUS PROBLEM WITH BRAKES.DANGEROUS More

BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refu NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place. More

Stay Away from this place Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 t Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014 for my 30th birthday. We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day every time that I've needed service I've taken my vehicle into either Mercedes Benz North or the Woodlands location. The 2 locations are like night and day. The Woodlands provides exceptional service but the North location is kind of hit or miss. My last straw that caused me to write this long drawn out review was my most recent experience Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are seemingly uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better. More

Immediate Help My c250 started missing and would not accelerate. We were 100 miles from Houston and somehow got it to MB North. Tracy was my advisor and processed My c250 started missing and would not accelerate. We were 100 miles from Houston and somehow got it to MB North. Tracy was my advisor and processed us immediately. I was given a new c300 for a loaner. The attendants transferred our luggage and we went home. They swapped coils which fixed the problem but wanted to keep the car another day to make sure it was fixed. Tracy called and said the car could be picked up. I went to the dealership and had to wait two minutes because they wanted to change my key fob battery. No charges. More

WORST DEALERSHIP EVER!!! BEWARE!! Brought car in, they fixed & charged me $2800..said ignition was the issue..had to bring back several times,spent numerous amounts of cash only to be Brought car in, they fixed & charged me $2800..said ignition was the issue..had to bring back several times,spent numerous amounts of cash only to be told it still has same problem!!😡😡 Took to another dealership only to find out these crooks never replaced ignition from the start!! Now im out of $2800 plus $800 and an additional $1000 with absolutely nothing to show for! The car isn't even worth what's been spent!! Total CROOKS!!! More

Outstanding My experience with both service personnel, primarily Tracey (sp?) during my last visit, and the quality of work product produced by the maintenance pe My experience with both service personnel, primarily Tracey (sp?) during my last visit, and the quality of work product produced by the maintenance personnel has been exemplary. Absolutely no reservations re Houston North although my single emergency repair experience with M-B's Clear Lake facility was also more than satisfactory due to the efforts of a Service Manager named Greg. Mercedes Benz seems to have a superb operation all around the Houston metropolitan area. Sincerely. Don McCracken More

Beware - Biocides in automobiles Here is my story about purchasing my car not even 2 years ago. I would like to share my experience. Thank you, Debbie Below is the brief version: Here is my story about purchasing my car not even 2 years ago. I would like to share my experience. Thank you, Debbie Below is the brief version: Beware of Mercedes of North Houston - Biocides in their automobiles!!! These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we were treated after my family has purchased over five cars from Mercedes in the last several years. 2014 Mercedes GL 450 purchased almost two years ago for $80,000.00. Since then, ongoing problems with the car include warped rotors, broken strut and shock, air conditioning not working properly, leak in the engine coolant system, and a leak in the engine itself which took six weeks to fix. Largest problem - Odor being emitted from the car that cannot be fixed. One of service managers, Jason informed me that he traveled to Germany to discuss the problems with the odor in these automobiles. They had two ways to potentially try and reduce the odor, but could not eliminate it. I was told by service management that a Biocide was injected into the air conditioning system to try and reduce engine mold. When the Biocide cures, this odor is emitted (This could take up to a year). ***Note: Biocides can cause asthma and breathing difficulties!!! An excerpt from EPA: Also, the U.S. Environmental Protection Agency (EPA) does not “approve” biocides for mould remediation applications and cautions against using disinfectants and sanitizers in ventilation systems. About 6-8 months after I purchased the car, I began having breathing difficulties. I saw several physicians including internists, hematologists, oncologists, pulmonologists, etc. I even went to Mayo Clinic (one of the top hospitals in the country). I spent about a year dragging around an Oxygen tank, yet none of the doctors could attribute my breathing difficulty to anything related to my body. Nobody could explain why my Oxygen had dropped to 85%. Mercedes called us in for a meeting. My husband and I went and met with Pete (sales manager) at Mercedes of North Houston. Not five minutes after we sat down to discuss the situation, he told us that he has 20 sales people on the floor, and doesn’t have time to sit and discuss this with us. After relaying all the information to Mercedes, and Mercedes Corporate, they told us they would be willing to give us $40,000 as a trade for my automobile, and $9,500 toward the purchase of a new car ($3,000 from corporate, and $6,500 from Mercedes of North Houston). How insulting considering I spent $80,000 on the car, and a tremendous amount of money on medical bills this past year and a half. These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we are treated after my family has purchased over five cars from Mercedes in the last several years. Thank you, Debbie Beaty Sent from my iPad More

Service department-beware Since you have a limited amount of time I will simply summarize my experience in the first two paragraph. My wife's vehicle (2013 ML 350 4 MATI Since you have a limited amount of time I will simply summarize my experience in the first two paragraph. My wife's vehicle (2013 ML 350 4 MATIC) was rear ended and the repairs were completed by a shop that was recommended by the insurance company. I was disputing the amount of damage my vehicle sustained. The adjuster and I were clearly disagreeing so I needed the service department at MB to confirm that the vehicle was malfunctioning due to the wreck (or simply tell me it was normal wear and tear). I needed the mechanics to look over my vehicle and its previous repair and maintenance records to confirm my suspensions . Not only did they not do what I asked them to do but they also did not provide me with the paper work that I needed to give to the insurance company represenative. When I arrived to pick up my vehicle I noticed that not only did they not have the paper work I requested but the maintence advisor could not be bothered to come out and brief me on what was done and why. At this point I was so frustrated and rushed for time I decided I would just call Managment to explain what my concerns were and how they could have been addressed to ensure I would be a repeat client. The service manager was more concerned with defending the service advisors actions then address the actual problems. At this point I fully understood all the negative review and why so many people were so passionate about their issues with this dealership. Chances are if you are reading this there is no way you will use this location for your MB needs because unlike me you did your homework first. The full review below; complete with names and actions described in more detail. I did not purchase a vehicle at this location however since I purchased my vehicle in anther state I used them for the maintenance on my ML 350. Let me start of by saying there are positives to my experience here for example when I turned my vehicle in they were ready and waiting for me and they even provided me with a loaner free of charge. Nothing else about my experience with their service department was positive. I will walk you through what happened to me when I went there for a simple service of my vehicle. I went up there on a Thursday and spoke with the receptionist that sits in the back left hand side of the building she was very and even called a service advisor over to hear what I wanted to have done to my vehicle. I explained to Mr. Davis, Steven that I was rear-ended by a truck that was going about 45 miles a hour and I had just got my vehicle back from the shop. I explained to Mr. Davis that I noticed that they had not repaired all the damage to my vehicle. I then explained to him that I would like for them to look at the mechanics of the vehicle and any body damage that would be considered mechanical and let me know if anything else was damaged and not repaired. I thought this was fairly straight forward since I had only purchased the vehicle about five months ago and I know that the dealership where I purchased my vehicle kept really good records. After I explained all that to him he scheduled me an appointment on the very next Tuesday. I arrived about 10 minutes early and waited in line for about 10 minutes at which point Mr. Davis came outside and had me reexplain what my issues were (this I am sure is normal since they deal with so much traffic) which I did in detail. I made sure he understood this was due to me being rear ended so he would know what to look for. He started off by making sure the specific items (for example; exterior gas take door) I was complaining about were malfunctioning. I was confused by this because I did not think anyone would make this up since it cost money to have your vehicle repaired. Then he said something that caught me of guard after I told him the electronics in my vehicle at random intervals were acting funny when switching between tasks he responded by saying "Well if they don't malfunction while I am inspecting it there is nothing I can do." I could not believe he was essentially refusing to repair it just based on what I was telling him. Most shops will fix things sometimes just so they can charge you. Since The damage was due to the accident I would not be paying for it I was not concerned. After about two days I called and asked about my vehicle they told me I could pick it up later that day so I hung up and waited to hear back from then which I never did. So I went up there the next day and found out my vehicle was ready (thank goodness) for pick up. When I went to pay the bill I found out that my vehicle was still under warranty and I did not have to pay for the items that they ended up repairing. Now it made sense why he was giving me reasons not to fix the items I was concerned about. Now I did not approve the repairs they made to my vehicle and normally I would be happy about this but since it was due to a accident I did not want them to repair it until I spoke with the Ghieco. I wanted Gheico to see items malfunctioning so they could do their own inspection of they were so inclined to. I had also requested the dealerships inspection paper work for my vehicle when they received it so I could prove to Gheico that my vehicle was in perfect condition prior to the accident. I was not provided this paper work they did not explain any of the repairs on the vehicle on my invoice and Mr. Davis did not come out to explain to me what had been done to the vehicle and if it was in fact due to the accident. This tells me that he did not listen to what I asked him to do or even bother to pretend like he had listened to my very specific request. Mr. Davis made no effort to provide me with the information and documentation that I really needed for the accident. Look if I owned a Honda or a Toyota I would be completely fine with this type of behavior from the service department staff but the fact is that when you own a vehicle that cost around $60,000.00 you expect a different level of care and service. At the end of the day I am willing to pay that for the vehicle not because I think the vehicle it self is worth that amount of money but because the service you receive after your purchase is worth it. Prime example MB offers a concierge and emergency service button in the vehicle and it is for this exact reason that people pay an additional fee every year to have those services active and available. Short story Long if you value your time and sanity do yourself a favor and conduct your business else where. More

I have had my car serviced with Jason at this dealers service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. You guys are what Mercedes is all about! More