Mercedes-Benz of Houston North - Service Center

Bought a new C class at MB Houston North. The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took my brand new car in on Friday for window tinting (paid for at purchase) and when I went to pick it up, the check engine light was on. Drove it across the lot to SERVICE and was made to feel like I did something wrong! Service Manager told me it was an “ electrical problem” so they would provide a loaner and keep my car. Called on Monday, was eventually told there was no issue! Manager said the window tint installers must have left my doors open too long and tan a battery down?!?! Which battery, he didn’t say. WHEN I PICK UP MY CAR ON TUESDAY SOMEONE HAS PUT NEARLY 100 MILES ON MY CAR even though there was supposed to be an electrical issue and nothing was really wrong! When I asked my advisor is they could put some gas in it, she replied they didn’t have gas there!!! SOMEONE SHOULD REIMBURSE THE COST OF THE GAS THAT IT SEEMS SOMEONE WENT JOYRIDING/RUNNING ERRAND IN MY NEW CAR! Obviously I am furious. More

I have been having my CLS 63 AMG serviced here since I purchased it in 2014. They tend to have the car back on the road in a short period of time and keep you updated on the car's status. Ahmed has been m purchased it in 2014. They tend to have the car back on the road in a short period of time and keep you updated on the car's status. Ahmed has been my contact in the service department for the last two years - good experience. More

It has been a pleasure to work with Christina in the Service Department at the Mercedes Benz 1960 location. Christina has always been very personable and professional as well as a great communicator. He Service Department at the Mercedes Benz 1960 location. Christina has always been very personable and professional as well as a great communicator. Her overall knowledge concerning the mechanics of each service job completed on my car was amazing. She has a unique ability to explain in detail how the car functions and shows excellent working knowledge regarding the overall mechanics. She is such an asset to the dealership team, and I highly recommend her to anyone interested in looking for a professional service leader. She has definitely set a high standard for other service members to follow. More

I purchased new tires last year from this dealer. I have all my maintenance performed here. Last week I stopped by to have my tires balanced. I was sent a message stating that I needed brakes. Th I have all my maintenance performed here. Last week I stopped by to have my tires balanced. I was sent a message stating that I needed brakes. The amount was approx $1100.00. They also stated I need two new tires! To be sure I stopped by my local mechanic for a second opinion and he stated my brakes were at 70%!. And my tires did not need to be replaced. I went to another shop and they confirmed I did not need brakes or two new tires. These tires were only 15 months old. I purchased the tires from this Mercedes dealer. I'm very disappointed in Mercedes-Benz of Houston North. I was going to purchase a new car from them but now I will NEVER trust them again. It's about trust and when a dealership is untrustworthy the word gets around. More

I have been a Mercedes owner for over twenty years, and Mercedes-Benz North has been my choice for the greater part of it. I can not say enough about my service advisor, Jason Fleeks, and the personal atte Mercedes-Benz North has been my choice for the greater part of it. I can not say enough about my service advisor, Jason Fleeks, and the personal attention that he provides. Thumbs up! More

The Assistant Service Manager, Brandon and the auto body specialist provided exceptional customer service. Kept me updated throughout the process. specialist provided exceptional customer service. Kept me updated throughout the process. More

Nice service keeping me informed along the way while I waited for maintenance work to be completed. waited for maintenance work to be completed. More

Had a great experience with Christina and Carlos for both of my vehicles! Excellent service and customer service. of my vehicles! Excellent service and customer service. More

I was happy that service for my vehicle was available at Mercedes of Houston North sooner than the other nearby dealer. The service advisor, Michael, kept me informed during the process which was very h Mercedes of Houston North sooner than the other nearby dealer. The service advisor, Michael, kept me informed during the process which was very helpful. More

Professional and prompt. .Jason is always knowledgeable and answers all of my questions. We will see u guys next time .Jason is always knowledgeable and answers all of my questions. We will see u guys next time More