Mercedes-Benz of Houston North - Service Center

Very good experience about the attention whit Ana and very nice place at the time I was there ! very nice place at the time I was there ! More

The dealership was really clean and the service was fast. They did an excellent job! They did an excellent job! More

The S580 I bought at this dealer had major repairs that was not done before the delivery of the vehicle. The car was not detailed properly. Not clean. I was in the shop for repairs for about 11 or 12 days. was not done before the delivery of the vehicle. The car was not detailed properly. Not clean. I was in the shop for repairs for about 11 or 12 days. More

I’ve been coming for 20 + years always the same. Good to still see some familiar faces. Quick to schedule and follow up on your appointment. Exceptional service, appreciate. The facility is clean a Good to still see some familiar faces. Quick to schedule and follow up on your appointment. Exceptional service, appreciate. The facility is clean and accommodating. I’m treated very special and my vehicle looks and runs great More

Very good customer service. My service appt didn’t take long at all. Nestor is always helpful My service appt didn’t take long at all. Nestor is always helpful More

This time my service advisor was great! Everything went smoothly! I was called promptly when my car was ready! Everything went smoothly! I was called promptly when my car was ready! More

Another outstanding service experience, mostly due my agent, Yamileth Hernandez. Went in for my annual service and was allowed go home by Uber, since it would take a few hours, and rest in the comfort agent, Yamileth Hernandez. Went in for my annual service and was allowed go home by Uber, since it would take a few hours, and rest in the comforts of my home. I live 45 minutes away in Manvel. Additionally when I returned , she took the time to print out my service contracts and helped me understand how they work and when they expire. Now that's worth the drive. Thank you Yamileth. More

My car was completed and kept to the side for hours coz they forgot.. I ended up being late. Even after I alerted them, they still took their time. they forgot.. I ended up being late. Even after I alerted them, they still took their time. More

Very Disappointing. It is difficult to get an appointment especially if you need a loaner. Loaner cars are difficult to get from them. Receptionist was not helpful or It is difficult to get an appointment especially if you need a loaner. Loaner cars are difficult to get from them. Receptionist was not helpful or friendly when I called. When I picked up my car yesterday, it was filthy!!! Typically I get it back washed! Not the service I have been used to! I heard SEWELL is the place to go! More

Knowledgeable. Fast service. Explains everything well. Nice waiting area with snacks and drinks. Highly recommend the service department. Fast service. Explains everything well. Nice waiting area with snacks and drinks. Highly recommend the service department. More