Mercedes-Benz of Hunt Valley - Service Center

This is the second time I have had service at Valley for Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. I was called and called them back a few hours later and they told me it was ready for pickup. They changed oil ckecked things over, and rotated tires. $260. After I got home, they called me again. The second service guy told me list of things that should be replaced and asked me if I wanted to have them done. DUH! I told the car was already in my garage! He gave a lame excuse and did not know why someone else told me it was ready. (The recommended parts- because of time, not mileage - over thousand in parts and labor. $600 fuel filter, $500 spark plugs, $400 valve cover oil leak, $300 brake fluid replacement, etc. The vehicle only has 24,000 miles on it.) More

Overall, very arrogant and driven by how uch bolld $$$$ they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year p they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year period. I broke down one time and when asked to tow me to their shop and get a loaner they said they can't do it because it will be after 7:00 pm when I get to their shop and they will be closed. Was stranded until R&h ACCEPTED ME AND HAD A CAR LOANER READY FOR ME. R&H SERVICED MY CAR TO MY SATISFACTION AND WERE VERY PLEASANT. Since then, I have taken my business to Herb Gordon in Silver Spring and I am very happy with Herb Gordon. I have bought one 2007 GL 450 and one 2010 C63 AMG at Herb Gordon. I don't knwo what part of "Customer Service" Valley Motors doesn't get!! More

Overall favorable experience. The service staff is friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and c friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and controller , it took 4 trips to solve the problem. I have been a customer for 20 years and I would go back, although the pricing on new cars is strict. More