Mercedes-Benz of Huntsville

Sloppy Service Dept I recently hit a pothole and blew a tire on my 2017 E300. Took it to the service department and had to leave it overnight while they got a replacemen I recently hit a pothole and blew a tire on my 2017 E300. Took it to the service department and had to leave it overnight while they got a replacement. I was disappointed to notice on the drive home, that the new tire was at 42psi, while all the others were left at 33psi. Not a big deal since I do have an air compressor (air only, no nitrogen) and took care of it. However, yesterday I noticed an ugly gouge in the bottom of my door interior where someone pulling my car around apparently caught their hunting boot as they were getting out of the car! It's hideous, and have no idea how much they will want to fix it. Very disappointed and will most likely not let my car out of my sight when I take it in for service again. This is not acceptable! I wish I could attach a photo. I'm posting this only because nobody in the service department responded to my text. More

Scott Moskow and Tyler Hand were very helpful. I took my car into the service center for a faulty horn. A new one was ordered. When I was notified that the horn was available I drove it in just to I took my car into the service center for a faulty horn. A new one was ordered. When I was notified that the horn was available I drove it in just to find out that it was the WRONG horn. While we waited for the right horn to come in I had my car at the Landers Mclarty Chevy Collision Center for some minor grille and component adjustments. While the grille was off the horns were exposed so I thought it was a good idea to have the horn replaced then so it wouldn't have to be taken apart again to install the new horn. Someone from the MB service center went to pick up the car from the collision center and while they transported it back to MB both of the front wheel well liners were damaged by rubbing against the front tires. Than I had to wait for new liners to come in. I finally got everything fixed but at a considerable loss of TIME and aggravation. I didn't appreciate the way my car had been treated and I regret to say that I will NOT be going back to MB of Huntsville or the Chevy collision center. More

Loved this dealership!! Salesperson and finance found me a lower APR than what I walked in there with. My salesperson was extremely helpful!! Finance dept was awesome too!! D Salesperson and finance found me a lower APR than what I walked in there with. My salesperson was extremely helpful!! Finance dept was awesome too!! Definitely felt like a 5 star treatment!!! More

Very Happy! I'd rather go to the dentist than shop for a new car! However, while getting the final service for my 2016 lease I had the pleasure of dealing with C I'd rather go to the dentist than shop for a new car! However, while getting the final service for my 2016 lease I had the pleasure of dealing with Cindy in service, who introduced me to Genna in sales. I actually have a new car with none of the pressure and anxiety I've dealt with in the past. Very happy! More

World class Genna was on top of everything the minute we arrived. Very professional and friendly. I have bought many cars in my life from dealerships and this abs Genna was on top of everything the minute we arrived. Very professional and friendly. I have bought many cars in my life from dealerships and this absolutely was my best experience. I would recommend to anyone. The entire team and staff was generous and welcoming. Thank you all! Matt More

Great Staff at the Mercedes-Benz of Huntsville Working with Genna and Amir has been a pleasure! Thank you for being wonderful people first and the rest follows. I will continue doing business with Working with Genna and Amir has been a pleasure! Thank you for being wonderful people first and the rest follows. I will continue doing business with the team and look for to many more vechicals in the future. Have a great day!!! More

A pleasant buying experience This was my best buying experience ever. Genna in sales was the best ever. Very informative, no pressure and followed up on everything we asked. A ver This was my best buying experience ever. Genna in sales was the best ever. Very informative, no pressure and followed up on everything we asked. A very pleasant experience. Thanks Genna. More

Best experience Wnt above and beyond My experience with this car dealership has been more than what I expected thanks to Genna Cecil. She was fabulous. She contacted asked me what I was My experience with this car dealership has been more than what I expected thanks to Genna Cecil. She was fabulous. She contacted asked me what I was looking for . She was on it. She even FaceTime me to show how certain features worked on the car. I was amazed at how patient and knowledgeable she was . I’m from Montgomery and we did 95 % of the process completed over the phone. She really worked hard to satisfy me and make sure that I received exactly what I was looking for. She presented me with several options via email and text. I really appreciated that because it narrowed disown my search. I loved her personality. She i has excellent communication skills and I was impressed how had so much knowledge about every car she showed me and all the features. I did not feel rushed at all. Genna is amazing an is an asset to this company. I would recommend her to all my friends that are looking for a car. The experience was great from beginning to end. I actually gained s new friend. She explains everything in detail and welcomes any questions and concerns. This lady is phenomenal! I enjoyed my experience and I Amy very happy with my car. GREAT CUSTOMER SERVICE. This lady is. GOLD! Thanks Genna for all your work . More

Genna IS a Great Sales person.. Highly recommended! Genna was such a please to work with in obtaining our new car. She was both informative and had great recommendations to fit our needs and budget. W Genna was such a please to work with in obtaining our new car. She was both informative and had great recommendations to fit our needs and budget. Was not pushy in any sense of the word. Kept in constant contact and answered every imaginable question. I will use her again and will recommend her to everyone I know in the market for a new Mercedes. Thanks so much Genna! More

Greg is the greatest! I've bought many cars thru the years and there has not been a greater experience that dealing with Mr. Melbo. Very professional, knowledgeable, and i I've bought many cars thru the years and there has not been a greater experience that dealing with Mr. Melbo. Very professional, knowledgeable, and is a man of his word. I was able to get my car at the right price and delivered to me at the time promised. If you ever want to have a good buying experience give Greg a call. He will give you more than 100%! Thanks Greg! More