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Mercedes-Benz of Kansas City South
Kansas City, MO
841 Reviews
Thank you for choosing Mercedes-Benz of Kansas City South
Finding the right car dealer can sometimes be a complicated process, but when it comes to buying new, often times it comes down to the brand that you are thinking about buying. Even though you may be coming to us for the Mercedes-Benz brand first and foremost, we will always work hard to exceed your expectations. We want you to be ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 841 reviews
July 30, 2021
Professional, on time, honest and very satisfied! I let someone borrow my diesel and they put unleaded in it. I was shocked at how fast the dealer handled everything. someone borrow my diesel and they put unleaded in it. I was shocked at how fast the dealer handled everything. More
by Ryan Anderson
Employees Worked With
John Kartsonis
July 30, 2021
Usually I work with Johnny Kartsonis who is tops. On this particular day he was full up and Cody Young stepped up and serviced my car. I’m glad that Cody is now a service advisor he’s worked really hard and particular day he was full up and Cody Young stepped up and serviced my car. I’m glad that Cody is now a service advisor he’s worked really hard and deserves the position. Now I am extra comfortable in knowing that if Johnny is not there to help me Cody is. Of course there is no other place I would have my car serviced in Mercedes-Benz of Kansas City. More
by eightpaws
Employees Worked With
Cody Young
July 27, 2021
Car was spotless and my service advisor TJ was awesome. I was not happy with the fact that it took 2 weeks to get an appointment and after that my car wasn’t even looked at for 4 days with no loaner car o I was not happy with the fact that it took 2 weeks to get an appointment and after that my car wasn’t even looked at for 4 days with no loaner car offered when I made the appointment. Better planning on the dealers part would go a long way. More
by smatusek
Employees Worked With
TJ, Geoff Bedine
July 27, 2021
TJ in service is excellent. He suggested I call roadside assistance for flat bed towing for a run flat tire. He had the tire installed the next morning. assistance for flat bed towing for a run flat tire. He had the tire installed the next morning. More
by Nik.hiremath
Employees Worked With
TJ
July 26, 2021
Very best customer service. Everyone is very helpful and very well trained. Excellent service. The vehicle was ready in the time they said in would be. very well trained. Excellent service. The vehicle was ready in the time they said in would be. More
by Lmdill2
Employees Worked With
Geoff Bedine
July 25, 2021
Dropped off the car for a repair. Matt was awesome. Fixed in a timely manner and great communication. Wonderful experience and will keep using for all services. Fixed in a timely manner and great communication. Wonderful experience and will keep using for all services. More
by Kevin
Employees Worked With
Matt Hoover
July 25, 2021
This review is of my Trade-in experience at Mercedes Benz of Kansas City and does not reflect my experience of the Salesperson, Finance or delivery personnel. Geoff Bedine (GM) and Ross Strada (Sales Mana of Kansas City and does not reflect my experience of the Salesperson, Finance or delivery personnel. Geoff Bedine (GM) and Ross Strada (Sales Manager) are a pair of bullies who employ extremely intimidating negotiation tactics. The delivery of their message was hostile and completely unacceptable which ruined our Mercedes Benz purchase experience. My family and I were viewing our potential purchase in the showroom when Geoff came into the showroom yelling at us and our salesperson, he did not acknowledge or greet us what so ever. We all walked into the front parking lot where my trade in was parked. I could tell the situation was about to be very tense so I attempted to deescalate the situation by introducing myself to Geoff but he didn't even take a second to shake my hand. The situation simply got worse from there. Geoff and his hype man (Ross) proceeded to prance around my vehicle yelling out to each other the imperfections of my 1 year old vehicle that I was trading in. Many of the concerns were valid (paint blemishes, windshield crack, etc) and I was okay with a reasonable reduction in tade-in value. It was the delivery of the message that honestly humiliated me and my family. They knew I was not in a position of negotiation leverage since I had driven 3hrs to their dealership and I had already placed a non-refundable down payment for them to hold the new vehicle, so they attempted to crush me with their unprofessional tactics. We shared our frustrations with our salesperson Ritchie, he apologized but the damage had been done. Ritchie even offered to refund our non-refundable down payment if we wanted to walk. Regardless of the horrible experience with Geoff and Ross, we elected to make the purchase due to the lack of vehicles in the market, plus they had the vehicle which we wanted. Rob the finance person was friendly, we even found mutual connections since he too is from NW Arkansas. Jessie was great teaching us all the features of the new 2021 GLE. Even though our experience with Ritchie, Rob and Jessie was pleasant the damage that Geoff and Ross caused will not allow me to recommend this dealership to anyone as the leadership sets a very poor example to the rest of the team. We will not be returning to this dealership More
by rogerv18
Employees Worked With
Ross, Ritchie, Rob, Jessie., Geoff Bedine
July 23, 2021
I had to use the night drop off on 7-21-21 to have the repair my tire after it got punctured with 2 nails. Cody Young my tech support called me and said that since the tire cannot be repaired, they will repair my tire after it got punctured with 2 nails. Cody Young my tech support called me and said that since the tire cannot be repaired, they will replace my tire and I only pay sales tax. While I knew my warranty, it was very nice and honest of him and his employer to assure me that there will be no charge. Cody also did a courtesy inspection. Very impressed with their service department. May God bless them. They made my life easy. And of course, as soon as I pulled out of their lot and entered the intersection, I was in crash with some lady in a white SUV......HMMMM More
by wasse
Employees Worked With
Geoff Bedine
July 22, 2021
Kind and excellent service Always . I appreciate the lovely waiting room which Always has complimentary quality snacks , great coffee or tea , water, soda and even fruit. Such a thoughtful gesture while lovely waiting room which Always has complimentary quality snacks , great coffee or tea , water, soda and even fruit. Such a thoughtful gesture while waiting. More
by sharonfaye
Employees Worked With
Mr. TJ
