Mercedes-Benz of Kansas City South - Service Center

Incompetent, it has taken almost two weeks to replace a wheel. The car was brought to the service center on Thursday afternoon with a flat tire. They had no time to look at the car until Monday. At that ti wheel. The car was brought to the service center on Thursday afternoon with a flat tire. They had no time to look at the car until Monday. At that time I was told a wheel was also needed and it would be Wednesday or Thursday until it would be in. The car was not looked at until Friday afternoon at which time I was informed by text (a phone call would have been nice) that they had ordered a front wheel instead of a rear wheel and it would be Monday before they coil work on the car I am not holding my breath. Not once was I offed a courtesy car only excuses I have bought several new S class cars but I believe BMW can at least change a tire. More

I recently moved to the area from another part of the state. I only needed an oil change but could never get through to the service department. When I called the first time I was switched from person to state. I only needed an oil change but could never get through to the service department. When I called the first time I was switched from person to person. The second time I called I was sent to new cars' When I was finally sent to the service department all I got was a voice mail. Thankfully I only wanted a maintenance issue and not stuck on the side of the road in a dangerous spot and need real help, Seems like I would be better to take the vehicle back to Columbia where I bought it, Don't see myself wanting to get any repairs done here, More

The service is great。People here are very welcoming，This is the best dealer I have ever seen。 is the best dealer I have ever seen。 More

I have a C300 2010 I purchased in 2010 in FT. Lauderdale, Fla. I moved to the Kansas City area last year and I brought in the the dealership for a tail lite bulb. upon leaving I saw this car that Lauderdale, Fla. I moved to the Kansas City area last year and I brought in the the dealership for a tail lite bulb. upon leaving I saw this car that had just been delivered sitting in the yard as I was leaving, and I decided to have a look. I ended up making the purchase. More

Matt in service is amazing and Josh in sales is always awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!! awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!! More