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Mercedes-Benz of Kansas City South - Service Center

Kansas City, MO

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537 Reviews

537 Reviews of Mercedes-Benz of Kansas City South - Service Center

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November 13, 2021

Overall terrible experience! The staff was unprofessional and I waited two hours past the time I was told my car would be ready. I will not be returning to this location. More

by miser.00penne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ Altaji
Dec 15, 2021 -

Mercedes-Benz of Kansas City South responded

We are sorry for your inconvenience. If you would please reach out to our Director of Marketing Robert Hellweg at robert.hellweg@soaveauto.com so we might gather some more information on your experience and hopefully address your concerns.

November 10, 2021

As always, Matt was a pleasure to do business with. The repairs were completed on time and worked perfectly. More

by LSNerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Bedine
November 07, 2021

TJ was very professional and fair. They were able to address all of my issues. More

by travis.manroe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj
November 06, 2021

Matt Hoover took care of our service needs and was incredible to work with. His dedication to customer service is unparalleled. More

by Ryan William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
November 01, 2021

I have purchased several vehicles form MB-KC. Customer care is always exceptional. Cars have always been returned is excellent condition with all service or warranty work complete. Particular shout out More

by Barry C
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
October 31, 2021

Lisa Graham was wonderful along with everyone else I talked to at the dealership. The work was efficient and complete before the assumed date. More

by Ben E Allers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Graham
October 27, 2021

Lisa Graham personified the Mercedes-Benz experience. She presented as high energy, efficient, communicative, technically proficient, and offered sound advice and solutions. Lisa exceeded all expectati More

by ScottG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Graham
October 26, 2021

Thank you for giving me the opportunity to comment on the outstanding service I have received from KC Mercedes over the the past 8 years. Everyone who works there is kind, courteous and extremely knowledgea More

by moreheadmarshall5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Kartsonis , Geoff Bedine
October 26, 2021

The staff did great very pleasant listen to my concerns. And did an excellent job More

by Rjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj
Oct 26, 2021 -

Rjk responded

The guys at Mercedes-Benz Listen to my concerns and did a very nice job on my car.

October 23, 2021

Excellent service all around from checking in and getting the loaner vehicle to checking out. TJ Altaji was wonderful to work with he kept me updated made me feel at ease. More

by Janetmmcdaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Altaji
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