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Mercedes-Benz of Kansas City South - Service Center

Kansas City, MO

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537 Reviews

537 Reviews of Mercedes-Benz of Kansas City South - Service Center

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June 23, 2022

Johnny and staff did a great job getting our van fixed and went the extra mile in Re-opening a past recall to fix our van correctly.We would not hesitate to go back for any future issues. More

by forbesct50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jul 07, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and review. We appreciate you and your business.

June 21, 2022

Great Service and friendly helpful staff they keep my Mercedes in tip top shape thanks guys for being professional and always willing to go the extra mile! More

by Bigezee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa-service advisor
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Jul 07, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and review. We appreciate you and your business.

June 18, 2022

Cody was great! Excellent communication, he was always following up and letting me know the service progress. More

by patrickjbrowne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
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Jul 07, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and review. We appreciate you and your business.

June 17, 2022

I appreciate the time and patience exhibited by Mr B. Toomay. He went above and beyond to make my service visit pleasurable. More

by EdieC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Toomay
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Jul 07, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and review. We appreciate you and your business.

June 16, 2022

My car was in service 04/27 to 06/09 and not due to parts More

by alorez51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

If you would please reach out to us directly so we may address your situation. We would like to learn more about the situation and do our research on your service experience and we need some more information from you to do so. Thank you so much. Robert Hellweg robert.hellweg@soaveauto.com

Jun 16, 2022 -

alorez51 responded

While trying to get information about my 2021 GLB I could not ever reach anyone for questions, no return calls. I called so much the receptionist knew who I was. Communication is very bad. I had left messages for the manager of service and still didn’t get a return call, very horrible service. My car was there a month and a half

Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

Unfortunately, this was an insurance claim due to extensive damage to your vehicle. We not only had to wait for your insurance adjuster to come out but also for them to agree to the claim and the claim necessitated additional steps with your insurer. We are so sorry that you had to wait this long for your vehicle repairs to be completed. I see that we did have several contacts with you and wish that we could have done a better job for you. We certainly understand how frustrating insurance repairs can be. Thanks Geoff Bedine, General Manager.

Jun 16, 2022 -

alorez51 responded

My frustration was not with the length of time there, it was with not keeping me informed with what was going on. The adjuster was telling me that he had made several contacts with you service team and couldn’t reach anyone he left messages and I left messages with them no return calls. So I have my car back now and so far no issues. But…the communications with customers needs improvement. Thanks, Angela L Smith

Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thanks Angela. We have documented contacts with the adjuster but at times have to play phone tag. Insurance claims are tricky. We appreciate you bringing this to our attention and hope that you can give us a little slack on your rating of our dealership. The parts alone were $6000 and they took alot of logistics and coordination to get all of the right parts in so we could handle the repair. With parts in short supply we dont like to give customers incorrect ETA information etc. We are once again sorry for your frustration and we will strive to improve going forward. Thanks Geoff

June 15, 2022

Blake and Cody who are service consultants have been greatly helpful and attentive. Your service department truly strives in customer service, honest and quality care. My family and I look forward to h More

by wasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Bedine
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and your review. We value our customers.

June 05, 2022

Cody Young consistently provides stellar customer service with every dealer visit. He clearly explains the issues, offers options and makes sure my S550 is serviced promptly to my satisfaction. I appreciate More

by BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Young
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and your review. We value our customers.

June 05, 2022

Cody took care of my wife when she dropped off my S550 for service an made her feel very comfortable. Thanks again. More

by BIGWAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Young, Geoff Bedine
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and your review. We value our customers.

June 01, 2022

Excellent service, friendly, acommodating, a fantastic dealership. Have dealt with different service advisors and all have been tops! This time it was Blake. More

by roch4d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle, Matt, Blake
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Jun 02, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and your review, we appreciate you.

June 01, 2022

They provide a great communication to me upfront and finish the service ahead of schedule More

by Amcdonaldhsoa
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Jun 02, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you for your business and your review, we appreciate you.

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