Mercedes-Benz of Lafayette

Purchase of Car My husband called Lester about a car that we saw online and was interested in. Lester submitted our application for credit approval. Immediately upo My husband called Lester about a car that we saw online and was interested in. Lester submitted our application for credit approval. Immediately upon approval he called us and told us that he would have all of the paperwork ready upon our arrival, and upon our arrival, Brad had everything ready to explain and for us to sign. We were in and out within an hour. More

Could not have been better I looked at several makes of cars at about 5 dealerships. Nobody else was as friendly, straightforward, and relaxed as the Moss team. The salesman (B I looked at several makes of cars at about 5 dealerships. Nobody else was as friendly, straightforward, and relaxed as the Moss team. The salesman (Bill), the saleslady who spoke with me once when Bill was tied up (I had dropped in for a followup)...Jennifer, the dealership manager (Tony), the business manager (Brad) and the concierge (Brian) were all very helpful. Everybody was laid back and helped make my experience pressure free and simple. Bill listened, and helped me get a great car at a good price. Brian very skillfully and patiently explained everything I need to know. I would recommend Moss Mercedes to anyone and if I like the car as much as I expect to, it is highly likely that I'll buy my next car here. More

certified vehicles are great I was extremely satisfied with the professional services I received. The staff was warm, friendly and willing to work with me to help me get the vehi I was extremely satisfied with the professional services I received. The staff was warm, friendly and willing to work with me to help me get the vehicle I wanted at the price i wanted to pay. I was also very satisfied with the way they handled the trade in I offered. I would recommend them without hesitation. More

My 1st Luxury Car Experience . MUST READ !!! I own a Harley Davidson, a Dodge Challenger, a Dodge Ram 1500 . I went to Lafayette to purchase a used SUV . $14,000.00 range lower mileage. I test I own a Harley Davidson, a Dodge Challenger, a Dodge Ram 1500 . I went to Lafayette to purchase a used SUV . $14,000.00 range lower mileage. I test drove a couple but neither made me go "WOW" !!! I want that ! I called Moss Motors looking for a friend who used to work there as a salesman. I spoke with Sutton Lewis whom informed me that my friend didn't work there anymore, he asked me to still come there , so I did . He showed me a Mercedes- Benz that was $15800. I thought "WOW !!!! I bought it for I believe for $15500 . But the gas tank was empty and he filled it up my paperwork went mysteriously to $15550. I think I must have filled my own tank up . My husband took a picture of me by it ! I Even went over my budget ! SO, YOU KNOW I WAS EXCITED !! On the way home fuel light empty came on. Turns out its a sensor . Totally went down hill from there . UNORGANIZED, NO COMMUNICATION BETWEEN SERVICE AND SALESMAN . TOOK SEVERAL WEEKS TO GET IT FIXED, AND THEY USED MY EXTENDED WARRANTY TO DO THE JOB !!!!! IF I WOULDN'T HAVE BOUGHT THE WARRANTY I DON'T THINK THEY WOULD HAVE FIXED IT. COST FOR FUEL SENSOR AND LABOR , A LITTLE OVER $4000.00 THE TOUCH UP PAINT JOB I WAS PROMISED LOOKED LIKE A KID DID IT FINGER PAINTING. I ORDERED A SEAT COVER AND TONY IN FINANCE TALKED ME OUT OF GETTING SERVICE TO INSTAL L IT, HE WAS GOING TO GET SOMEONE TO INSTALL IT FOR ME . A month later I GAVE UP AND GOT A REFUND ON MY SEAT COVER. EVEN AFTER THEY EVENTUALLY TRIED TO GET ME TO LET THEM INSTALL IT FOR FREE. I was just so crushed by the service I received from "After the sale." I'm sure Ms Sharon Moss must not realize the breakdown in her business or this wouldn't be happening. More

Great Customer Service and the Best Sales Person When our GL550 was totaled recently, we contacted Jennifer Fann at Moss Motors to help us get a new one ASAP. Jennifer went to work and found us a GL When our GL550 was totaled recently, we contacted Jennifer Fann at Moss Motors to help us get a new one ASAP. Jennifer went to work and found us a GL550 slated for build and added the options we wanted that day. Our new MB was delivered to us a few weeks later. This is the third MB we buy from Moss Motors and the second with Jennifer. She really goes out of her way to insure our car buying experience is easy, quick and trouble free. We highly recommend Moss Motors and Jennifer Fann to whoever is looking for a good deal with excellent customer service. More

I really love mercedes benz,the service I received Everything I was promised I received. The employees were great. They provided excellent customer service. I would not purchase a vehicle any where els Everything I was promised I received. The employees were great. They provided excellent customer service. I would not purchase a vehicle any where else. I have purchased several vehicles from Moss would not go anywhere else. More

Friendly, efficient, conscientious service! We highly recommend Jennifer Fann. She has assisted my husband and I for several years with our Mercedes Benz purchases/leases and has always provide We highly recommend Jennifer Fann. She has assisted my husband and I for several years with our Mercedes Benz purchases/leases and has always provided us with exceptional customer service. Thank you, Jennifer and Moss Motors staff for outstanding service! More

sales the experience was was great dealing with lester jones at moss motors.i would recommend anyone that i know to go to moss motors to buy a car. the experience was was great dealing with lester jones at moss motors.i would recommend anyone that i know to go to moss motors to buy a car. More

My Experience was streamlined and Excellent Lester Jones displayed great work ethic & knowledge of everything Mercedes Benz. Because of his great work, I was referred & have referred others. Les Lester Jones displayed great work ethic & knowledge of everything Mercedes Benz. Because of his great work, I was referred & have referred others. Lester is the type of salesman who will be followed by the purchaser throughout his career. Because of his enthusiasm & expertise I chose to do business with Moss Motors! More

great! Everyone associated with the purchase of my new vehicle were amazing! I would definitely recommend this dealership to anyone! Also, if u are coming fr Everyone associated with the purchase of my new vehicle were amazing! I would definitely recommend this dealership to anyone! Also, if u are coming from out of town, worth the drive! More