Mercedes-Benz of Lafayette

Always great service! Chad and Kim are great. Love their awesome attitude. Usually not long at all waiting for analysis and completion of work. Thanks. awesome attitude. Usually not long at all waiting for analysis and completion of work. Thanks. More

Mitch was great. He called to let me know as soon as my car arrived by tow truck and followed up to provide a status. car arrived by tow truck and followed up to provide a status. More

Couldn’t ask for better service and service personnel ! The 2020 GLE350 loaner makes me want a new one ! Thank you Mercedes Benz of Lafayette The 2020 GLE350 loaner makes me want a new one ! Thank you Mercedes Benz of Lafayette More

The Lafayette dealership is wonderful because of the people that work there. Any/every time I have been there, my needs have been met by all staff members, no matter what area they work in. They are al people that work there. Any/every time I have been there, my needs have been met by all staff members, no matter what area they work in. They are all friendly, knowledgeable and all operations run on time with great outcomes. The team has always met my needs. More

Impeccable service! Mitch always goes above and beyond to make certain that all my questions are answered. Exceptional customer service! Thank you to everyone in the service department at Moss Mercedes Benz! make certain that all my questions are answered. Exceptional customer service! Thank you to everyone in the service department at Moss Mercedes Benz! More

Amazing service! Mrs Jennifer is the best! So friendly and easy to talk to. They worked with me and got me what I was looking for! and easy to talk to. They worked with me and got me what I was looking for! More

To whom it may concern: I am usually a very easy To whom it may concern: I am usually a very easy going person and never write reviews, However I think this needs to be brought to attention. I To whom it may concern: I am usually a very easy going person and never write reviews, However I think this needs to be brought to attention. I had on order a new Mercedes G wagon and had placed a deposit months ago waiting for it to arrive. The vehicle arrives and I pull my credit and submit my application to get approved. I place insurance on the car as well. A few days passed while I was waiting for a bank approval and I receive a call saying that they can no longer sell me the vehicle because I am out of state, something that could have been addressed in the beginning months ago before i had put in the time to wait and put two inquiries in my credit. I just had to speak out and say that I was very disappointed with the way it was Handled. My excitement quickly became disappointment. Just wanted to provide an update...11/22/2019 no call back from management, no apologies, nada. will never buy a car at this dealership More

I appreciate the needed care for an oil change and the preventive care for a belt replacement Customer care and services are outstanding The results are truly satisfying preventive care for a belt replacement Customer care and services are outstanding The results are truly satisfying More

Second car in 2 years. Very nice and cordial. They go out of their way to make you comfortable. Feel like part of the family. of their way to make you comfortable. Feel like part of the family. More

Everyone and the entire experience was exceptional! Thank you!!!! Especially Tommy and Brien for their time and making sure I was pleased with everything and understood the workings of my new car! Well done! you!!!! Especially Tommy and Brien for their time and making sure I was pleased with everything and understood the workings of my new car! Well done!!!! More