Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Laredo
Laredo, TX
15 Reviews
Here at Mercedes-Benz of Laredo, we’re happy to be able to serve South Texas drivers. We are located conveniently near the Laredo International Airport, and Lake Casa Blanca, at 6912 Bob Bullock Loop, in Laredo, TX. That’s only a short trip from anywhere in Encinal, Freer, Hebronville, Cotulla, and Zapata. If you’re in the market for a new luxury car, we’re here to help.
Our friendly staff is here to help you find your next car, whether it’s a brand new Mercedes-Benz model, a pre-owned car, or a Certified Pre-owned Mercedes-Benz. We’re happy to help you test-drive any vehicle that catches your eye, and help you find the financing or leasing solution that makes it possible to drive home in your dream vehicle as soon as possible.
Plus, our service team is able to help Laredo area drivers with any regular maintenance or repairs necessary in our state of the art service center. If you should need more extensive repairs, we also have the capability to provide body work and collision repair on site. While you’re here, please enjoy our Starbucks coffee and free WiFi. We’re also happy to provide Mercedes-Benz Loaner vehicles in order to minimize your inconvenience while your vehicle is being repaired.
Mercedes-Benz of Laredo is able to help explore your financing options. We provide new vehicle lease and financing services through Mercedes-Benz Financial Services, and you’ll be surprised by our competitive interest rates and monthly payments on new cars. We also provide pre-owned car loans, and you can apply for financing online now.
As an authorized Mercedes-Benz service center, Mercedes-Benz of Laredo is happy to provide all maintenance and repair services for Mercedes-Benz models. We have a body shop, a tire center, and a full parts selection to give you a full service experience. It’s easy to schedule your appointment online for professional, efficient service on your own schedule. Plus, when you visit our team at Mercedes-Benz of Laredo you can enjoy:
Free WiFi
Starbucks Coffee
Mercedes-Benz Loaner Vehicles
Get in touch with Mercedes-Benz of Laredo at (956) 721-4180 or contact us online now with any questions. We’re the premier Laredo, Zapata, Freer, and Encinal area Mercedes-Benz dealer, and we hope to see you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 15 reviews
October 29, 2025
The best experience with customer service. Easy and reliable The best experience with customer service. Easy and reliable. Didn't have any issues with communication Easy and reliable The best experience with customer service. Easy and reliable. Didn't have any issues with communication More
by NATHANY105
Verified CustomerEmployees Worked With
James Moreno
July 04, 2025
I recently received an email from sales representative named Carlos Gonzalez titled “Re: Thank You for Calling”. The email seems to be an automated email explaining how they strive for excellence and lett named Carlos Gonzalez titled “Re: Thank You for Calling”. The email seems to be an automated email explaining how they strive for excellence and letting me know not to hesitate to ask questions. I would like Mercedes-Benz of Laredo know that I am dissatisfied and disappointed with the customer service shown by Carlos. I spoke to Carlos over the phone so I can purchase a vehicle and he answered none of my questions effectively. All his replies were…”I need to speak with my manager”. Carlos had no answers and he never called me back as he said he would. Carlos simply explained he had to get off the phone to attend to a customer. I had already selected a vehicle and was ready to purchase the day I called and spoke to Brethsy. Now I have my doubts. If their customer service is this poor, that in itself reflects poorly on Mercedes Benz of Laredo and its staff. I hope this email reaches a manager so Carlos’s behavior can be corrected. More
by Lalo
Employees Worked With
Carlos Gonzalez
January 09, 2025
I purchased a 2024 GLC and after 3 months it broke down. It has been in the dealership since 12/3/2024 and today 1/9/2025, it’s still in the dealership. I call for updates and nobody helps or knows what is It has been in the dealership since 12/3/2024 and today 1/9/2025, it’s still in the dealership. I call for updates and nobody helps or knows what is going on. Awful service. I wish I could go back and not buy a Mercedes. More
by Nani
Employees Worked With
Damian
August 22, 2017
Great vehicles! Great prices! Great service! They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. They gave me a great price on a new CLA! Thanks also for giving me a great amount for my trade. No regrets! Need more people though. Waited for abit. but worth. More
by AprilGurl
Employees Worked With
Jonathan Watson
