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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
373 Reviews
Call Service Center (610) 967-0788

373 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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March 09, 2023

This dealership is very pleasant an treat you with kindness an the customer service is very outstanding. Thank you More

by My Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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March 09, 2023

Expected a car wash after inconvenience of driving 1 hour for a safety recall inspection More

by Chris
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Beck - 5 stars
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Mar 10, 2023 -

Mercedes-Benz of Lehigh Valley responded

Chris, Thank you for your review. I believe Beth reached out to you today and offered a valet of your vehicle to come back for the car wash. You explained you'd be coming in later in the year and we'd be happy to take care of it then. Apologies that it wasn't done this time and we hope to see you again soon to make that up to you. Thank you for your business, as always.

March 04, 2023

Excellent customer service! Very knowledgeable and informative!! The location was clean and the atmosphere was pleasant. More

by Lavorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard S
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February 22, 2023

Professional, respwctful kept me informed , all staff kind respectful ,extremely clean and quiet waiting room More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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February 17, 2023

My brakes were squeeze and I was told this happens to all GLC 300 2021 More

by Monica Price
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
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February 17, 2023

I’ve been to several Mercedes dealerships but the Lehigh Valley facility is by far the best. Staff is friendly and professional, and the faculty is immaculate. The customer lounge is comfortable and has ref More

by Doreen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Ray
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February 11, 2023

Could not have been more friendly or helpful. The service advisor did everything he could to make the repair process fast and efficient. More

by Pkandianis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
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February 11, 2023

Clean and well run. Efficient service department. Cost seemed fair for items performed. Treated well More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kordwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 04, 2023

Great service. Everyone was so friendly and helpful. And the waiting area lounge is amazing. Fresh coffee and danishes while watching 3 tv's with different progra More

by maureenleaswitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2023

Martinez is on point from product knowledge to delivering outstanding service. He will not disappoint you. Keep up the great work. More

by Brian DiPasquale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martinez
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