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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.8
376 Reviews
Call Service Center (610) 967-0788

376 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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April 23, 2025

Always a good experience here for service. Rick is wonderful- very knowledgeable and helpful. Explains everything and I trust him! More

by Virginia.seifried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sangiorgio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Mercedes-Benz of Lehigh Valley responded

Virginia, we're delighted to hear that Rick has been providing you with knowledgeable and trustworthy service at Mercedes-Benz of Lehigh Valley. Thank you for sharing your positive experience!

April 18, 2025

Great service, awesome amenities in their lounge, Raylin was great explaining the service plans and went above a beyond getting me every discount possible. More

by Barrrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
Report | Print
Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Raylin provided excellent service and helped you with the best discounts at Mercedes-Benz of Lehigh Valley. Thanks for sharing your experience!

April 18, 2025

Please pass along the fact that Ellis is a wonderful asset to your organization. He was professional, friendly, and provided excellent customer service. I was quite impressed. More

by djbucko59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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Apr 19, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Ellis provided you with such a positive experience at Mercedes-Benz of Lehigh Valley. Your kind words about his professionalism and friendliness mean a lot to us, and we'll be sure to share them with him!

April 18, 2025

Was nightmare to deal with Rashid service manager. would fire him right away if I am his boss.Service & delivery time was not in timely manner. Mercedes program was not updated which I did.Great respec More

by niranila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 18, 2025 -

Mercedes-Benz of Lehigh Valley responded

Niranila, I'm sorry to hear about your experience with our service. We strive for timely and attentive care, so it's disappointing to know we fell short this time. We will be in touch to further discuss your concerns and see how we can help. Thank you, Rex Weaver - Service Director - (610) 967-0827

April 18, 2025

Very professional customer services and techs are knowledgeable. Snacks good also. Like the car wash More

by Thessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 21, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear you enjoyed the professional service and amenities at Mercedes-Benz of Lehigh Valley! Thank you for sharing your positive experience with us. Safe travels, and we hope to see you again soon!

April 16, 2025

Juan and his technicians are great. The customer service is outstanding. I always feel that I am being treated fairly and with respect. More

by Cal Bostick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 16, 2025 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to hear that Juan and the team at Mercedes-Benz of Lehigh Valley provided you with outstanding customer service. It's wonderful knowing you feel treated fairly and respectfully during your visits. Thank you for sharing this feedback!

April 13, 2025

Very professional and helpful. Service is top notch…even shows a video of service performed. More

by linhammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellis Olive
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Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for leaving Mercedes-Benz of Lehigh Valley a five-star review! We are grateful to see this feedback about our services.

April 13, 2025

Always appreciate the customer service that MB of Lehigh Valley provides when I bring in my Mercedes in for service. More

by Jim H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Spanitz
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Apr 14, 2025 -

Mercedes-Benz of Lehigh Valley responded

Jim, we're delighted to hear that you appreciate the customer service at Mercedes-Benz of Lehigh Valley. Thank you for your continued trust in us!

April 10, 2025

Excellent teamwork, great dealership, reliable quality services. Very accommodating, quality as expected. My motorhome sprinter was cleaned and washed, when done. More

by kaltes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylin
Report | Print
Apr 10, 2025 -

Mercedes-Benz of Lehigh Valley responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Lehigh Valley! We're delighted to hear that our team provided accommodating and reliable service, leaving your motorhome sprinter in top shape. We appreciate the feedback and look forward to serving you again!

March 30, 2025

Juan was super helpful when I had a flat and was able to get me a loaner at the end of day! More

by Lo00619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
Report | Print
Mar 31, 2025 -

Mercedes-Benz of Lehigh Valley responded

We couldn't ask for a better review of Juan and Mercedes-Benz of Lehigh Valley. Thanks so much!

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