Mercedes-Benz of Miami

I purchased my $70,000 Mercedes-Benz GLC Coupe from an AutoNation Mercedes-Benz dealership and have serviced it exclusively at Mercedes-Benz of Miami, including two collision repairs at their body shop. U AutoNation Mercedes-Benz dealership and have serviced it exclusively at Mercedes-Benz of Miami, including two collision repairs at their body shop. Until recently, I was very satisfied with their service department. My prepaid Service B contract expired in February 2026, which I was unaware of. When the vehicle notified me of the upcoming service in early March, I made multiple attempts to reach the Service Manager. After several weeks of phone tag, I was finally connected with him. He was rude and unprofessional, stating he had no authority to help me. Following a two-and-a-half-month review, Mercedes-Benz corporate confirmed the dealership did have the authority to honor the contract and offered a partial credit. However, the dealership told corporate I was not a loyal customer, despite my purchase and service history with them. Since speaking with corporate, I have attempted multiple times to reach the Service Director, but he has not returned any of my calls. This experience clearly shows that the management team at this dealership does not value customer loyalty or support. I would not recommend buying from or servicing your vehicle at Mercedes-Benz of Miami More

Muy buena atención de todos , desde el vendedor hasta el. gerente de la sucursal. Los felicito gerente de la sucursal. Los felicito More

Service department was very professional. They kept me constantly updated, and managed repairs and expectations superbly. They kept me constantly updated, and managed repairs and expectations superbly. More

me atenderon su bien con amabilidad y respeto. me ayudaron con lo que yo queria y satifha con mi proceso de compra me ayudaron con lo que yo queria y satifha con mi proceso de compra More

This dealership does not uphold the Mercedes brand the best or nothing absolute horrible experience best or nothing absolute horrible experience More

Always treated professionally and in a timely manner. They also ensure you’re notified of any issues, etc. They also ensure you’re notified of any issues, etc. More

I started my initial purchase of my vehicle online and eventually met up with a salesman in Miami. My experience with him was excellent. eventually met up with a salesman in Miami. My experience with him was excellent. More

Excellent service, 5-star attention, and a special mention to the seller ALEXANDER SZYFER, who did an excellent job mention to the seller ALEXANDER SZYFER, who did an excellent job More

Im based out of dallas, tx and camillo helped me get the G wagon i was looking for, he made the deal go out smoothly as it can be. Totally recommend this dealership and His manager Josh 100% G wagon i was looking for, he made the deal go out smoothly as it can be. Totally recommend this dealership and His manager Josh 100% More

I am customer since 35 years and always satisfied only thing: once in a while I could not get a rentalcar when I brought in my Mercedes for Service. That should be better thing: once in a while I could not get a rentalcar when I brought in my Mercedes for Service. That should be better More