Mercedes-Benz of Miami

This is my second vehicle purchased from MB of Miami, I have always felt that the service team does an outstanding job with the customers. The one on one service you receive is very personable. I love it have always felt that the service team does an outstanding job with the customers. The one on one service you receive is very personable. I love it More

Muy buena atencion de parte de Andy Garcia, cuando pueda voy a volver y cambiar mi Mercedez voy a volver y cambiar mi Mercedez More

Returned my car with a non working sound system. Refused to correct the issue. The vehicle also had a dead battery ( even though they told me to come pick it up). They refused to give me a jump so I Refused to correct the issue. The vehicle also had a dead battery ( even though they told me to come pick it up). They refused to give me a jump so I had to take the battery out, at the service department, and go get another one. That's when I discovered that the sound system was no longer functioning. Their response? " Oh well, your car is old and your radio just stopped working". That was a brand new battery. What ever killed the battery probably killed the sound system. The service manager refused to fix it and took no responsibility for the brand new battery that was damaged. More

Service and quality is the best at Mercedes of Miami. The service staff, Carlos Guerrero is the best, so qualified and professional. Our sales rep, Melvin Cabrera always is so pleasant, no false promises The service staff, Carlos Guerrero is the best, so qualified and professional. Our sales rep, Melvin Cabrera always is so pleasant, no false promises and always so honest. I will always purchase my vehicles at this dealer. It’s the best in South Florida! More

Service and parts dept are outstanding specifically Gus C. in service and Hugo in parts. C. in service and Hugo in parts. More

Everything was perfect with the sales process which I have reviewed previously. But I’m very disappointed regarding the work they did prior to purchase especially, from a MB dealership. They had to rep have reviewed previously. But I’m very disappointed regarding the work they did prior to purchase especially, from a MB dealership. They had to replace the batteries on the car which delayed the original pickup of the car. Great that they did it at their cost. After a few days I noted that two rear lights were not working. I reported it to Francisco and we agreed to keep an eye on it. Suddenly after a week, I incurred lots of electrical issues, false tire inflation reports, seats wouldn’t adjust, airbag fault light came on. I rang Francisco who was unresponsive. When Francisco finally called I told him I was taking the car to my Bentley expert technician a few days later. We agreed I’d let him know what they found. Well, I’ve phoned Francisco a number of times since and now he’s never available. Very different to when I was purchasing the car - he was always available! So fortunately for me my guy has resolved all the problems. The MB technicians appear to have failed to clear and reset the ecu/modules after changing the batteries. No thanks to Mercedes the car is now running fine. I feel very disappointed that what was a great purchase experience ended up as a nightmare all because of poor workmanship and a failure to recognize and resolve a frightening series of problems. 0 out of 10 for customer care post sale More

I would recommend it to all my friends for the attention and professionalism of the staff and professionalism of the staff More

Katherine has the best customer service ever! She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Kather She is super professional and understanding. She helped us though the whole process and was very efficient. We were extremely satisfied with Katherine and will definitely recommend to ask for her if you are thinking about purchasing or leasing a vehicle. More

Eva was fantastic! She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what She took the time to explainme every single detail of the car, she worled with me to make a couple of financial projections and helped me to get what I was looking for. She was beyond patient on the sign in dayas I ran out of battery on my mobile and we had to juggle a ton of things to have erything square out. The car is fantástico so does she! As a side note,this is not my first luxury car and I need to say I expected mas from te brand itself their processes and how they approach things! I'm not saying it was bad, 8m saying I have felt more pampered with other brands, they can double down on the actual customer experience! More

I received excellent service. My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for se My technician tended to all of my concerns & delivered with 100% satisfaction. With attention & service like that, I wouldn’t take my car for service anywhere else. More