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Mercedes-Benz of Miami
Miami Gardens, FL
594 Reviews
For South Florida customers, Mercedes-Benz of Miami can cater to all of your automobile needs. Our showroom is located in north Miami, directly across from Park Centre. Featuring an extensive inventory of new and pre-owned Mercedes-Benz cars and SUVs around, Mercedes-Benz of Miami is the go-to place for all things Mercedes-Benz. Whether you're experiencing a Mercedes-Benz for the first time, or are a long-time Mercedes-Benz owner, our team at Mercedes-Benz of Miami looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 594 reviews
April 07, 2023
Maintenance Service is good, however they are expensive. Carlos my maintenance tech is so helpful and extremely knowledgeable. Each time I have anything done, he takes me through and explains what needs t Carlos my maintenance tech is so helpful and extremely knowledgeable. Each time I have anything done, he takes me through and explains what needs to be done. I appreciate his experience and professionalism. He is definitely one of Mercedes Benz best employees!!! Thanks for great service guys!!! More
by Jeen
Employees Worked With
Carlos
April 06, 2023
Alen in the Service Department is absolutely wonderful. Complete pleasure to deal with, professional and top notch. I purchased my Mercedes from Rafael at Mercedes Benz Miami after finding Mercedes Benz i Complete pleasure to deal with, professional and top notch. I purchased my Mercedes from Rafael at Mercedes Benz Miami after finding Mercedes Benz in Fort Lauderdale awful and impossible to deal with. The entire team at Miami Mercedes is great - 5 Star. More
by Dan from Fort Lauderdale
Employees Worked With
Rafael in Sales, Alen in Service, Josh in Finance
April 01, 2023
Cesar assisted me in getting my rear bumper and tail light repaired. He was honest about the required parts and labor that would be necessary to complete the job. light repaired. He was honest about the required parts and labor that would be necessary to complete the job. More
by jaliii
Employees Worked With
Cesar
March 29, 2023
Never again. I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh I’ve been to this place 3 times and every time that I’ve gone, there’s a new problem with my car. Smh More
by EJoseph74
Employees Worked With
Ignacio and Alan
March 29, 2023
I don't know why the service department manager has to have such a bad attitude on dealing with customers. He got very confrontational and aggressive with me. I brought my vehicle in for some repairs and have such a bad attitude on dealing with customers. He got very confrontational and aggressive with me. I brought my vehicle in for some repairs and was told it would be 2 days. Because I hadn't heard from the service department at all and calling them on the phone was a total waste of time because they never answer. I went to the dealership to enquire about the vehicle. I was told that my vehicle would be held up for a week. And the service manager was not giving me answers that I wanted to hear, He said he did not know what was going on with my vehicle. So when I asked for the General Manager's name to make a formal complaint about his behavior. He refused and then said I had to go through him first. Way to go Mercedes-Benz of Miami on how to lose your customers. You should train your service managers on Customer Etiquettes. It might help you retain your customers. More
by kayaker246
Employees Worked With
Gus Cosio and Bryan Lastres
March 28, 2023
THERE WERE MULTIPLE ISSUES THAT NEEDED TO BE ADDRESSED AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WI AND REPAIRED ON MY VEHICLE, THE TEAM DID A GREAT JOB ASSESSING THE SITUATION AND FOLLOW THROUGH. JUSTIN WAS MY REPRESENTATIVE AND KEPT ME UPDATED WITH EVERY STEP UNTIL COMPLETION!! JUSTIN IS A VITAL ASSET TO YOUR ESTABLISHMENT. P.S. THE LOANER VEHICLE WAS ABSOLUTELY AMAZING!! SINCERELY, ALLYSIA WILLIAMS More
by GOD CHASER
Employees Worked With
JUSTIN
