Mercedes-Benz of Miami

Rafael was very nice, but that is the only good thing about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long about this service department. When calling to make the appointment to correct a manufacture recall, they could not give me a time line of how long the repair would take. Which is ridiculous, because they know how long the labor will take. The appointment said for the wrong car, despite giving my VIN. Called back to correct, she said that's just the system. They don't give loaners out for manufacture recalls, which is odd. Got to appointment ten minutes early, wait about 20 minutes to meet with Rafael. He mentioned a system upgrade, which could take several hours. Fine, i waited. He came out and said almost done, great. Go back to his desk, again, notice wrong car. Also, receipt says i declined 21 point inspection, which i did not. He said not to worry, they did the inspection. I asked about my brakes, and he said oh they said they were perfect. The brakes are at least 5 years old. Fine, whatever, I gotta go. It has now been about 3 hours. He gave me a ticket and said go give it to attendant outside, they are just washing it for you. Ok, great. I waited at the stand for over 40 minutes, despite the guy saying it should be 15-20, 2 cars ahead of you. In fact, i waited so long, that Rafael came back from what i can assume was his lunch. At least 3 other employees asked me, and one senior manager said I will go get it personally. Rafeal drives it out about 5 minutes later. Car was dripping water, but did not look like it had even been "cleaned" but rather sprayed off. I am assuming when he went back he made them do something quickly. Overall, checked off the recall fix. Will I go back here? Not likely. They have a ton of employees, but not really sure what they are doing other than walking around. I understand I am not a huge priority, i have an older Mercedes SUV with just a recall, so no money being spent, but the lack of efficiency or actual true communication, is zero. I am used to my last dealership that gave 5 star service. Again, Rafael, nice guy. Car attendant, nice. Good experience, absolutely not. More

I highly recommend visiting the Miami branch. The staff members were extremely welcoming and knowledgeable. The showroom was clean and well-lit. The staff members were extremely welcoming and knowledgeable. The showroom was clean and well-lit. More

Best experience I've ever had in a dealership service department. ..... Quick, efficient, educated people and very sweet managers. Though the sales department is rude, disrespectful etc (I bought my department. ..... Quick, efficient, educated people and very sweet managers. Though the sales department is rude, disrespectful etc (I bought my car a few months back and it was delivered without gas, they asked me to go back the following day to refill my tank and when I arrived there, the STORE MANAGER told me he was too busy and that I should be able to afford gas if I bough a mercedes) incredible... More

Clean and neat. Nice ambient and well treat by the seller. Financial process took less than expected. Nice ambient and well treat by the seller. Financial process took less than expected. More

Very professional and courteous. Very clean. The gentleman that greeted me spot on. Pleasant experience. Very clean. The gentleman that greeted me spot on. Pleasant experience. More

My overall experience was phenomenal i received my dream car with professional treatment. And received two gifts from the Benz store. car with professional treatment. And received two gifts from the Benz store. More

Very professional dealership. My service advisor was very pleasant, friendly and quite attentive to my needs. I was not pressured into unnecessary service. I needed transportatio My service advisor was very pleasant, friendly and quite attentive to my needs. I was not pressured into unnecessary service. I needed transportation to and from home and it was provided in a very timely and professional manner. The drivers were very courteous and professional, also. I was very pleased with the overall service. More

The staff was lovely and was very professional . I felt great being there. I felt that my car was in great hands. I look forward to bringing my car. I felt great being there. I felt that my car was in great hands. I look forward to bringing my car. More

A Huge thank you to Cesar Leon and the MB Miami Service Department. They did an incredible job restoring my vehicle, they are top tier professionals. Department. They did an incredible job restoring my vehicle, they are top tier professionals. More

No hay nadie que se haga responsable por lo que un vendedor promete , y eso no lo hace recomendable , vendedor promete , y eso no lo hace recomendable , More