Mercedes-Benz of Miami

Perfect experience. The gentleman who took care of me, Rafael Marzo, was exemplary. Knowledgeable, courteous and patient. The gentleman who took care of me, Rafael Marzo, was exemplary. Knowledgeable, courteous and patient. More

Great prompt ,professional and courteous service by Gus The best service advisor I’ve ever had the pleasure of dealing with Thank you The best service advisor I’ve ever had the pleasure of dealing with Thank you More

always very long. The employees who meet are rude. The employees who give the car are also very rude. The employees who meet are rude. The employees who give the car are also very rude. More

Mmuy buena atencion al cliente . El lugar esta limpio y comodo para la espera, gracias El lugar esta limpio y comodo para la espera, gracias More

It's always been a pleasure to take my SLC 300 to this Dealership. Service has been impeccable. Staff are knowledgeable and exhibit good public relations. Dealership. Service has been impeccable. Staff are knowledgeable and exhibit good public relations. More

I had a great experience in Mercedes. Everything was fast, professionally. I have left my car there. They have provided a car for me round trip (taxi or uber). I am satisfied with the ser Everything was fast, professionally. I have left my car there. They have provided a car for me round trip (taxi or uber). I am satisfied with the service . More

I called for an appointment for my annual service and was set up for 7am two days later. I asked if I could bring the car in the afternoon of the day before, and was told yes, but before 3pm. I arrived at set up for 7am two days later. I asked if I could bring the car in the afternoon of the day before, and was told yes, but before 3pm. I arrived at 2:30pm and was told by the service person greeting me that they don't accept vehicles before the appointment time. I explained that I had called ahead and was given the OK to bring it in the day before. She continued to basically lecture me and told me that it wasn't their policy but after leaving to speak with the service manager, reluctantly agreed to allow me to leave it, speaking to me as if I had done something wrong. Shortly after, my service advisor, Cesar (who was great) came to go over the car's service needs. My only issue was the seat belt didn't fully retract when I exited the car, leaving the buckle attached to the seat belt wedged between the seat and the door, which dented the interior door panel, and that problem often prevented me from locking the car. Cesar told me that on my particular model that I had to give the seat belt some extra help so that it would retract properly. Really! It' a Mercedes! You'd think they'd have a better solution. Cesar notified me when the car was ready the next day. As I said, he was the bright spot in this experience. When I came to pick up the car, the same greeter sent me the cashier, who gave me my paper work and told me to take it to "valet" who would have the keys and would get my car. I walked to the service area looking for 'valet" but there was no signage indicating where that was. So I waited at an unmarked kiosk that seemed to be the correct spot even though no one was there. After waiting several minutes with service people passing by without acknowledging me, I finally went back to the greeter's desk and found someone to get my car. The whole experience left me frustrated and unappreciated. More

Great service, the service advisors are very polite. They keep you update on the process of your vehicle every step of the way. They keep you update on the process of your vehicle every step of the way. More

Staff went above and beyond during my visits, I'd recommend this location to anyone looking for a new or a used certified car. recommend this location to anyone looking for a new or a used certified car. More

The staff is very attentive, they want to make sure that you are happy and that you resolve any issues that you might have. you are happy and that you resolve any issues that you might have. More