Mercedes-Benz of Miami

Carlos Guerrero it's the worst service advisor ever met the guys is unprofessional he doesn't answer his phone he doesn't follow up he don't give any update I don't even know what others words can iput fin the guys is unprofessional he doesn't answer his phone he doesn't follow up he don't give any update I don't even know what others words can iput find you another service advisor except carlos More

Andy Garcia is a very good service advisor. He was courteous and very accurate about when my car would be ready. He was courteous and very accurate about when my car would be ready. More

Services at Mercedes of Miami with Allan was one of a kind. He was concerned enough to check on my situation, contacted me to up date me on the status of my case. There was follow-up with another phone kind. He was concerned enough to check on my situation, contacted me to up date me on the status of my case. There was follow-up with another phone contact and a final contact to inquire what my decision is, and whether I had negative or positive views. Personally found Allen went out of his way to Satisfy the customer, resolve the issues, and to encourage the customer to engage with others in the services provided at the agency. Allen exhibited determination, contentiousness of the customer's feelings and inconvenience of being without provided transportation, a loaner vehicle from the dealer. He cared that time was an issue that he worked to solve immediately if not sooner. No Unnecessary waste of the customer's time was provided essentially in helping the customer's feel satisfied about dealing with Mercedes of Miami. More

Ever since i came to this dealer to purchase my first car, everything has been like wow, the staff make you feel like part of the mercedes-benz family car, everything has been like wow, the staff make you feel like part of the mercedes-benz family More

Excellent service Andy was great. Thanks also the people that work in my car,the mechanics are the best Thanks also the people that work in my car,the mechanics are the best More

I am very satisfied with my experience at Mercedes Benz of Miami. I didn't feel rushed or pressured at all. Francisco was great,he made sure my vehicle was in perfect shape before I picked it up and he was of Miami. I didn't feel rushed or pressured at all. Francisco was great,he made sure my vehicle was in perfect shape before I picked it up and he was very patient as we searched for the best financing rate. The whole buying process was easy and painless. I highly recommend this dealership. More

Carlos Guerrero, my service advisor, was fantastic! ! He was always in contact with me as the service and repairs were being performed. My car was returned clean - You have a real asset in this person! ! He was always in contact with me as the service and repairs were being performed. My car was returned clean - You have a real asset in this person!! More

Needs to have better choice of snacks & drinks. Quicker intake time if you don’t have an appointment! Quicker intake time if you don’t have an appointment! More

The service was impecable, Jhousse was clear, easy and fast. We felt very confident since the beginning to choose the car, we leave very happy after the process, Thank you Jhousse! fast. We felt very confident since the beginning to choose the car, we leave very happy after the process, Thank you Jhousse! More

I’m very impressed how my dealership takes care of my car and how professional they are. and how professional they are. More