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Mercedes-Benz of Miami

Miami Gardens, FL

Overview
Reviews
Vehicles
4.2
594 Reviews
For South Florida customers, Mercedes-Benz of Miami can cater to all of your automobile needs. Our showroom is located in north Miami, directly across from Park Centre. Featuring an extensive inventory of new and pre-owned Mercedes-Benz cars and SUVs around, Mercedes-Benz of Miami is the go-to place for all things Mercedes-Benz. Whether you're experiencing a Mercedes-Benz for the first time, or are a long-time Mercedes-Benz owner, our team at Mercedes-Benz of Miami looks forward to your visit!
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1200 NW 167 Street

Miami Gardens, FL

33169

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Showing 594 reviews

August 09, 2022

Had several bad experiences with service with previous service advisors and even the service Manager but the current service advisor Joel seems to be pretty good so far and responsive. I have not had to d More

by KT
Recommend Dealer
No
Employees Worked With
Joel
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Aug 12, 2022 -

Mercedes-Benz of Miami responded

Thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami

August 08, 2022

Dealing with Joel was the worst experience. He is rude and should not be dealing with customers. A typical sales person and not concerned for doing what's right for the customer (that was a li More

by g27smith007
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irina (Sales), Raul (Finance), Joel (Service)
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Aug 12, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.

Sep 12, 2022 -

g27smith007 responded

Hi, Thank you for responding to my email and I do apologize for not responding to your email earlier as I wanted to confirm some facts prior to responding to you. To recap the events of discussion, the vehicle had a few items to be checked including replacing the passenger side tail light. At first there was no issue with having an auto loaner. I asked Joel what was the charge for the tail light work and he broke it down as $1200 for the tail light assembly/light fixture and $400 for the labor for a total of $1600. I told him that there's probably a mistake as I had researched the part and I knew ballpark figure what the genuine part cost should be. At that point he started to get defensive and his mannerism was extremely rude and aggressive. When I told him to hold off on the tail light work he said it was too late because he had already assigned a technician to the work. Finally he agreed to not proceed with the tail light work but then he did not want to provide a loaner and the other work on the car would basically take all day so he expected me to stay at the dealership the entire day. My appointment was at around 9:30 am. Obviously I was not wasting my day at your dealership so I cancelled all of the work. He was rude every step of the way. I went to a different dealership, who provided me with a loaner for about 2 weeks, they resolved all of the issues and the tail light cost was broken down as follow: genuine MB part $385.00, labor $75 (typically $200 but the sales advisor gave me a better rate as installation takes less than 20 minutes). Total with taxes was a little shy of $500. Not sure if that was intentional.....but because of the mannerisms, if felt intentional.

August 08, 2022

Excellent ,very nice and friendly personal,very clean and organized place,very good customer service More

by Barbaragonzalez.bg21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Fernandez
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Aug 08, 2022 -

Barbaragonzalez.bg21 responded

Excellent customer service

Aug 08, 2022 -

Barbaragonzalez.bg21 responded

Excellent customer service

Aug 12, 2022 -

Mercedes-Benz of Miami responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 07, 2022

Excellent service ,very very good dealership I’m very very happy. I will recommend my friends to come to this dealership. More

by Aleksandr Goldshmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 09, 2022 -

Mercedes-Benz of Miami responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 06, 2022

Professional service. Julian was patient and very accommodating of our many questions. Very efficient and thorough service. More

by glendese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Sanchez
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Aug 08, 2022 -

Mercedes-Benz of Miami responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 05, 2022

Excellent service. They work with passion and always trying to help to the clients. For me wonderful experience More

by Julio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Albert
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Aug 09, 2022 -

Mercedes-Benz of Miami responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2022

cordial attention I loved very friendly they fulfilled my expectations the good and beautiful cars More

by Malfi antenucci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan & Josh
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Aug 07, 2022 -

Mercedes-Benz of Miami responded

Hi Malfi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 04, 2022

Good service, job was done right on time, free lift to my office. Manager and service rep. very helpful as always. More

by Safatrading
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Lopez and Rafael Marzo
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Aug 07, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 02, 2022

la atencion y el trato de Gus Cosio el Advisor de Spriter es insuperable llevo 10 anos con el y su profesionalismo es incomparable More

by ezelmontenegro40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Cosio
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August 02, 2022

Very friendly, extremely professional. Dealership facilities is a class act. Service advisor Alen treat us with most respect possible More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen
Report | Print
Aug 04, 2022 -

Mercedes-Benz of Miami responded

Hello Mark, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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