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Mercedes-Benz of Miami
Miami Gardens, FL
594 Reviews
For South Florida customers, Mercedes-Benz of Miami can cater to all of your automobile needs. Our showroom is located in north Miami, directly across from Park Centre. Featuring an extensive inventory of new and pre-owned Mercedes-Benz cars and SUVs around, Mercedes-Benz of Miami is the go-to place for all things Mercedes-Benz. Whether you're experiencing a Mercedes-Benz for the first time, or are a long-time Mercedes-Benz owner, our team at Mercedes-Benz of Miami looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 594 reviews
December 08, 2011
While I received a great price on my brand new Mercedes c250 Coupe, the follow-up service has been absolutely lacking. The Good: - Excellent Inventory of Vehicles - Great Sales Staff (Ron Calderon) c250 Coupe, the follow-up service has been absolutely lacking. The Good: - Excellent Inventory of Vehicles - Great Sales Staff (Ron Calderon) was a pleasure to work with and really made the experience haggle free The Bad: - Rhonda (the woman who processes the paperwork) completely lacks customer service skills or attention to detail. No only did she not process my paperwork correctly (making me return to the dealer to resign documents) but also failed to order a custom licence tag which was clearly outlined in our discussion (I am still awaiting the plate, 3 1/2 week). Lastly, when calling her to find out the status, she replied with "I don't have time to check on it, talk to Aunia in the Title Department - Aunia is completely unresponsive, 3 messages and not a single return phone call in a week. In conclusion, I expect much more as a Mercedes Benz Owner and wish Ron calderon worked at another dealership because the service at Mercedes Benz of Miami is Terrible. More
by JEMErcedes Benz
Employees Worked With
Ron Calderon (Sales Professional), Rhonda (Closing agent), Aunia (Title Person)
September 30, 2011
I was looking for the best deal with the best customer services experience and I found it on MB of Miami. Best experience ever not only for their professionalism but for there care about me as a customer. services experience and I found it on MB of Miami. Best experience ever not only for their professionalism but for there care about me as a customer. More
by luismponce68
Employees Worked With
Jose Vallverdu (Sales Manager) and Carlos Pizzi (Financial Services Manager)
April 28, 2011
VERY PLEASANT EXPERIENCE IN BUYING MY USED BENZ. WILL REFER MY FRIENDS TO THE DEALER AND MY SALES ASSOCIATE. WAS INTRODUCED TO SERVICE FOR MAINTENACE OR ANY PROBLEMS. GOT MY INFORMATION THRU THE INTERNET REFER MY FRIENDS TO THE DEALER AND MY SALES ASSOCIATE. WAS INTRODUCED TO SERVICE FOR MAINTENACE OR ANY PROBLEMS. GOT MY INFORMATION THRU THE INTERNET AND WAS GIVEN EXTENSIVE INFORMATION BEFORE COMING IN More
by baldorr
Employees Worked With
3
October 01, 2007
I have been taking my CLK430 to this Mercedes service department for years and was always happy but recently, it has been very bad during my last 3 visits there in 2007. All the staff are new - apparentl department for years and was always happy but recently, it has been very bad during my last 3 visits there in 2007. All the staff are new - apparently, all the good service staff left and went to another dealership. They had my car for FIVE weeks for a regular service plus change a mirror. When I got the car back, the AC wasn't working. Another TWO weeks. They also kept attempting to charge me for warranty work. Honestly, Mercedes Miami is now a nightmare place to take your car for a service. More
by jfh2005
Employees Worked With
All of them.
