Mercedes-Benz of Miami - Service Center

Carlos Guerrero it's the worst service advisor ever met the guys is unprofessional he doesn't answer his phone he doesn't follow up he don't give any update I don't even know what others words can iput fin the guys is unprofessional he doesn't answer his phone he doesn't follow up he don't give any update I don't even know what others words can iput find you another service advisor except carlos More

Andy Garcia is a very good service advisor. He was courteous and very accurate about when my car would be ready. He was courteous and very accurate about when my car would be ready. More

Services at Mercedes of Miami with Allan was one of a kind. He was concerned enough to check on my situation, contacted me to up date me on the status of my case. There was follow-up with another phone kind. He was concerned enough to check on my situation, contacted me to up date me on the status of my case. There was follow-up with another phone contact and a final contact to inquire what my decision is, and whether I had negative or positive views. Personally found Allen went out of his way to Satisfy the customer, resolve the issues, and to encourage the customer to engage with others in the services provided at the agency. Allen exhibited determination, contentiousness of the customer's feelings and inconvenience of being without provided transportation, a loaner vehicle from the dealer. He cared that time was an issue that he worked to solve immediately if not sooner. No Unnecessary waste of the customer's time was provided essentially in helping the customer's feel satisfied about dealing with Mercedes of Miami. More

Excellent service Andy was great. Thanks also the people that work in my car,the mechanics are the best Thanks also the people that work in my car,the mechanics are the best More

Carlos Guerrero, my service advisor, was fantastic! ! He was always in contact with me as the service and repairs were being performed. My car was returned clean - You have a real asset in this person! ! He was always in contact with me as the service and repairs were being performed. My car was returned clean - You have a real asset in this person!! More

I’m very impressed how my dealership takes care of my car and how professional they are. and how professional they are. More

Worst service ever, one week took a regular maintenance so I spent a week without a car and in order to get to work I had to bother other people, to make matters worse the car was returned very dirty. so I spent a week without a car and in order to get to work I had to bother other people, to make matters worse the car was returned very dirty. More

Beautiful dealership. Wish it was closer to Bal Harbor area. My salesman went above and beyond to accommodate me Wish it was closer to Bal Harbor area. My salesman went above and beyond to accommodate me More

Great service. Simple scheduling. No hassle. Provided drop off and pick up transportation. Service rep Alen was amazing. Simple scheduling. No hassle. Provided drop off and pick up transportation. Service rep Alen was amazing. More

Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I’d never heard from the d Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I’d never heard from the dealership and no one was available to speak but was told I’d be called back. Didn’t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn’t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week. More