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Mercedes-Benz of Miami - Service Center

Miami Gardens, FL

4.2
289 Reviews

289 Reviews of Mercedes-Benz of Miami - Service Center

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September 12, 2022

Worst dealer to have your vehicle for service the service advisor Cesar had bad attitude took my S-580 for service Thursday September 1st only for them to see my vehicle Wednesday September 7th and didn’t ev More

by orlando2313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar
Sep 15, 2022 -

Mercedes-Benz of Miami responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (305) 707-0147 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

September 12, 2022

Prompt service rep. Representative understanding and courteous. Car delivered in the time it was promised. More

by Misschineyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Sep 15, 2022 -

Mercedes-Benz of Miami responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2022

The service is excellent, the place is comfortable and the attention of the very friendly employees. More

by cabagnato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Guerrero
Sep 15, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 10, 2022

My last service experience was the absolute worst. It was nearly impossible to find out the status of my car. More

by EClass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ignacio
Sep 14, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.

September 02, 2022

The service is excellent andy is the best person super happy with everything atención customer service More

by franklynquintero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy garcia
Sep 07, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 31, 2022

They do not longer worry about their customers ! ! I had a really bad experience . I had a prepaid maintenance and the service advisor was rude to me . He denied the service because my car has more t More

by rodrigo hidalgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin almonacid
Sep 04, 2022 -

Mercedes-Benz of Miami responded

Hi Rodrigo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.

August 31, 2022

Excellent service. Very professional, very thorough, have been doing there for over 20+ years now! More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brandeis
Sep 04, 2022 -

Mercedes-Benz of Miami responded

Hi Sam, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 31, 2022

Very clean and welcoming. The staff are friendly and ready to help when you pull up More

by Sadiamond20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael
Sep 04, 2022 -

Mercedes-Benz of Miami responded

Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

August 25, 2022

Good service. The personal was very professional. This is the second time and I received the same services for the team. More

by Roice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Almonacid
Aug 29, 2022 -

Mercedes-Benz of Miami responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2022

Excelente el trato con los asesores de servicio, muy profesionales a la hora de asesorar al cliente. Excelente More

by Lhraffalli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 31, 2022 -

Mercedes-Benz of Miami responded

Hola, nuestro personal se dedica a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Si necesita más ayuda, nuestro equipo está disponible para hablar: ¡viajes seguros!

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