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Mercedes-Benz of Miami - Service Center

Miami Gardens, FL

4.2
289 Reviews

289 Reviews of Mercedes-Benz of Miami - Service Center

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August 02, 2022

Made appointment to have my car service I gave Cesar my car at 10:00am I wanted to wait he said no it will take hours they gave me a ride home and he will call me as soon as as it was ready. At 6:00pm I ca More

by lourdes.padierne.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar
Aug 04, 2022 -

Mercedes-Benz of Miami responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.

August 01, 2022

Customer service was great, excellent attention and very good job done to my car, I really appreciate the high quality of the service and installations. For sure I will take my car to your dealer for the ne More

by Ricardo Ferrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Garcia
Aug 03, 2022 -

Mercedes-Benz of Miami responded

Hi Ricardo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2022

Excellent dealership and service advisor! Always a smooth experience when you decide to stop by for service More

by eros.saccagno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen
Aug 03, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2022

The service was doing with an excellent expertises. They pay great attention to every detail. Wonderful customer service More

by damarisp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Marzo
Aug 02, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.

July 29, 2022

God service and attention, the facilities are very comfortable. The only caveat is that from drop of to get the loaner took more than one hour and a half. More

by drlopezmalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Aug 03, 2022 -

Mercedes-Benz of Miami responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 28, 2022

It was a great experience, specially for the excellent work of Alen; he took care really well of everything!!! More

by florindez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Konstantinovs
Aug 01, 2022 -

Mercedes-Benz of Miami responded

Hello, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 28, 2022

Great service, great service writer, timely repairs, great pick up and delivery by ride shAre when loaner cars are not available. More

by Fivestartag2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Guerrero
Aug 01, 2022 -

Mercedes-Benz of Miami responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 27, 2022

The advisor Cesar leon is a little honest person and not give the costumer service that the need. He only think the benefit for himself and the dealer. More

by pumirringas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar leon
Jul 31, 2022 -

Mercedes-Benz of Miami responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (305) 707-0147 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 21, 2022

Everyone was knowledgeable and professional. Great experience. Very happy with service at Mercedes Benz.will definitely return. More

by federici7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto
Jul 24, 2022 -

Mercedes-Benz of Miami responded

Hello there! We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 19, 2022

The process was very smooth and the costumer service exceeded expectations- Justin Almonacid went above and beyond to accommodate the services I needed and the car was ready ahead of schedule. More

by MariaRosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Almonacid
Jul 22, 2022 -

Mercedes-Benz of Miami responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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