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Mercedes-Benz of Miami - Service Center

Miami Gardens, FL

4.2
289 Reviews
Today: 7:00 AM - 5:00 PM Closed Now
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289 Reviews of Mercedes-Benz of Miami - Service Center

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February 11, 2022

Great Service Fast and Friendly. Went in for our first service and they had me in and out with a smile. Thank You!! More

by Eddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Leon
Feb 15, 2022 -

Mercedes-Benz of Miami responded

Hello Eddy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

The dealership is comfortable while waiting for service appointment to be completed . Great convenience to offer Lyft if car not ready in the expected time frame. More

by rabidrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Guerrero
Feb 10, 2022 -

Mercedes-Benz of Miami responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2022

Muy mal servicio post venta espere casi 4 horas para el primer servís ! A su ves quise comprar un Mercedes GLE 0 Km y no fue buena la oferta y las condiciones que me dieron ! Gracias y bien finde semana More

by tzajigonen
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Navarro
Feb 08, 2022 -

Mercedes-Benz of Miami responded

Hola, gracias por tomarse el tiempo para salir de nosotros comentarios. Nos gustaría tener la oportunidad de compensarlo, así que si está dispuesto, comuníquese con nuestro gerente general al (305) 707-0147. Esperamos saber de usted.

February 04, 2022

Perfection is the correct word to describe the service rendered. I Used them twice, and both time I have no complaints. They went through the hoops to make sure I had a loaner car. Which none was availab More

by Mayday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Leon
Feb 10, 2022 -

Mercedes-Benz of Miami responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2022

Service advisor very rude ask to speak to service manager never called back unprofessional. Thank you More

by Eprieto426
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Adam steven
Feb 01, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 27, 2022

This dealership offers great customer service. I was impressed by their willingness to make sure that the customers receive a great experience. More

by Joyful Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Salas
Feb 01, 2022 -

Mercedes-Benz of Miami responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 26, 2022

Justin was very helpful as always. I was able to get four things fixed on my car in the matter of three days. Justin knew how important I needed my car back to pick up my daughter and did not only get the jo More

by Robinsontoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 29, 2022 -

Mercedes-Benz of Miami responded

Hi Robinsontoran, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2021

Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all r More

by Sprinter123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
gas casio
Oct 09, 2021 -

Mercedes-Benz of Miami responded

HI, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.

Oct 11, 2021 -

Sprinter123 responded

Quick update I called dealership 3 times by now. GM never called me back. Yes I left my name and number. I was told that They will call back. Nothing yet. I guess they just want to look good here but in reality it’s all the same bad customer service

September 19, 2021

Steve Adams is so friendly and knowledgeable he keeps me updated on my suv or car maintenance. More

by ms carrie baby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Cruz, Harvey Sockel
Sep 26, 2021 -

Mercedes-Benz of Miami responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 16, 2021

Dealership was welcoming from the moment I arrived there. Great customer service. Steven discussed what was needed and we agreed on next steps. More

by ahplayer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Adams
Sep 18, 2021 -

Mercedes-Benz of Miami responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

Sep 18, 2021 -

ahplayer1 responded

Yes

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