Mercedes-Benz of Midland - Service Center

Best serivce dept in West Texas I took many things into consideration before I purchased my car....location of the service dept was the most important thing....didn't want to travel I took many things into consideration before I purchased my car....location of the service dept was the most important thing....didn't want to travel to Lubbock, Dallas, San Antonio or El Paso.....I love my Mercedes Benz and love the service I get from everyone at Alderson MB in Midland. Mike, Gerard, Arthur and Frank. Plus this dealership gives back to the Permian Basin by supporting many nonprofits! Kuddos and keep up the great work! More

Estimate accurate, work done quickly and efficiently Was given loaner and member of VIP rewards program in buying car from this dealer. When owning a bmw, they never had loaners, never could get my vehic Was given loaner and member of VIP rewards program in buying car from this dealer. When owning a bmw, they never had loaners, never could get my vehicle in shop without a 2 month wait. Very pleased at this Mercedes dealership. 2nd vehicle that I purchased through them. More

Service i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job! More

Awesome service Although my car is brand new and has had some problems already, they are always there to help fix them asap! I would recommend them for sure. Although my car is brand new and has had some problems already, they are always there to help fix them asap! I would recommend them for sure. More

Excellent service. Quick and friendly service. They always make sure I either get a loaner or get a ride to where I need to be if it’s a quick fix. I have even had the c Quick and friendly service. They always make sure I either get a loaner or get a ride to where I need to be if it’s a quick fix. I have even had the convenience of them drop of my vehicle to my place of employment. Top of the line service at all times. More

Great Service "Great Service" My wife and I are totally spoiled by Dakota Hampton. He came out, got things going and I went into the waiting room and worked. whe "Great Service" My wife and I are totally spoiled by Dakota Hampton. He came out, got things going and I went into the waiting room and worked. when they were finished he came in and explained the problems he found and offered to schedule the work. All in all, it was the usual experience we have at Alderson's. Prompt. professional and pleasant. service Rusty Freeman More

Great service Alderson Mercedes has always given us great service every time we been in. Dakota Hampton did a great job in helping us. Will use every time. Alderson Mercedes has always given us great service every time we been in. Dakota Hampton did a great job in helping us. Will use every time. More

absolutely perfect extremely professional and very attentive service department was so helpful and explanatory on all services offered and also the repairs needed on my extremely professional and very attentive service department was so helpful and explanatory on all services offered and also the repairs needed on my vehicle overall a great experience 5 stars all day long More

Routine Maintenance Everything was done professionally and in a superior time frame. The service department and dealership always goes above and beyond. My husband and my Everything was done professionally and in a superior time frame. The service department and dealership always goes above and beyond. My husband and myself will be lifelong buyers. More

Service and repair I have purchased five cars from Alderson over the years. I have always been pleased with the service. One of my cars is older (2008) and requires more I have purchased five cars from Alderson over the years. I have always been pleased with the service. One of my cars is older (2008) and requires more attention than others. The Alderson service advisors always explain the work that needs to be done and what it will cost before the work is authorized. James Radwanski has been particularly helpful. He has done research on needed repairs and found Mercedes repair bulletins that paid for some of otherwise expensive repairs. I have never had to go back to the shop for repairs or maintenance that wasn't completed properly the first time. I have confidence in the service department at Alderson in Midland. More