Mercedes-Benz of Midland - Service Center

Service Visit I have been a long time customer of Alderson Mercedes in Midland. I’d happy to say that the service department has improved all around over the last f I have been a long time customer of Alderson Mercedes in Midland. I’d happy to say that the service department has improved all around over the last few years with this last visit being the most impressive. Arthur,Dakota & Brook took such great care of me and I know all the technicians that I didn’t get to visit with did too More

Drives like new! Our Service Advisor, Dakota Hampton, is excellent at listening to concerns, explaining findings with no pressure, and maintaining service status from Our Service Advisor, Dakota Hampton, is excellent at listening to concerns, explaining findings with no pressure, and maintaining service status from drop off to delivery. I had a long list of service wishes prior to our move from this area. My 5-year old car now handles and rides like new. Kudos to all those who helped that happened. I am sorry I do not know all the names, but I appreciative of their skills and attention to detail. More

Excellent experience. Defenitely recommend this dealership and their team to anyone looking to purchase a new vehicle. The service department is absolutely the best I have Defenitely recommend this dealership and their team to anyone looking to purchase a new vehicle. The service department is absolutely the best I have ever dealt with. More

Stay with it until complete Jimmy Radwanski stayed with my problem until it was complete. My car is working perfectly now and I am so happy. Thanks to Jimmy, Max King Jimmy Radwanski stayed with my problem until it was complete. My car is working perfectly now and I am so happy. Thanks to Jimmy, Max King More

Service Dakota Hampton was excellent to work with. I use to be part owner in a Ford Dealership so I have a very good understanding of how things work. My past Dakota Hampton was excellent to work with. I use to be part owner in a Ford Dealership so I have a very good understanding of how things work. My past visits to Anderson were not as great so I elected to get service in San Antonio; however based on the great service I received from Dakota I will defining schedule my next service through him. More

Service Department is a “Beating” Where do I begin? They never have a Loan Car; You can never get a “timely” appointment. It’s usually more convenient to let Park Place (Ft. Worth) han Where do I begin? They never have a Loan Car; You can never get a “timely” appointment. It’s usually more convenient to let Park Place (Ft. Worth) handle ..... not only my scheduled services, and repairs. They only have low skill maintenance technicians (Oil Change, etc.) working half days on Saturday. I could go on, but it’s pointless. I will never set foot on their Lot (Sales or Service) again. More

Service department Very Good customer service, The Price to repair is a little expensive Other then that employee was very nice and helpful. The overall vi Very Good customer service, The Price to repair is a little expensive Other then that employee was very nice and helpful. The overall visit was pleasant. More

I’m outpriced. The people were all amazing. Brooke was prompt, and efficient, as well as super kind. Arthur was also super kind, and engaging. I was 20 min late for The people were all amazing. Brooke was prompt, and efficient, as well as super kind. Arthur was also super kind, and engaging. I was 20 min late for my appointment and they still got me in. However, my A service took over 3 hrs. Which is way to long. Also to spend 350$ on a service is incredibly too much. I travel constantly. I have had Mercedes for quite awhile. I’ve had them serviced in virtually every dealership in the west. This is the most expensive by at least 100$. I picked midland Mercedes because I really enjoy the people there. Unfortunately I just can’t afford to service my car there. I’ll only b back if it’s an emergency. More

G 550 service The service on my G550 was very professional. They kept me informed of the progress to solve the problem. Also I when I picked up my G Wagon it was t The service on my G550 was very professional. They kept me informed of the progress to solve the problem. Also I when I picked up my G Wagon it was throughly detailed. I appreciate the service departments professional and customer friendly environment. More

Maintenance Service Aldersons new Service Mgr Arthur Montoya, came out to personally introduce himself (impressive). I was only there maintenance service but he informed Aldersons new Service Mgr Arthur Montoya, came out to personally introduce himself (impressive). I was only there maintenance service but he informed me of a recent recall & wanted to schedule an appointment that fit my busy schedule. It’s THIS kind of service that keeps me buying Mercedes. Thank you! More