Mercedes-Benz of Naperville - Service Center

The service department is very receptive to youre needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs More

The level of professionalism here is next level. Everything thing about this facility resonates with excellence. Everything thing about this facility resonates with excellence. More

Excellent service and experience every visit. Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much closer to my house. More

I have been using their service for 10 years now and they alway have friendly team members. Easy to schedule with overall great customer service. alway have friendly team members. Easy to schedule with overall great customer service. More

The svc reps and all people are all kind, & caring. Very clean dealership as well Very clean dealership as well More

I have been treated unfairly, lied too and ignored. Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into a nightmare. I was told false information about car repair that had me choosing to either pay my mortgage or car payment! This kind of treatment has brought tears of disappointment! Never would I have ever thought such a well known company would demonstrate this type of behavior! It is loyalty or dedication of appreciation towards customers. I never thought I would be paying very expensive cost towards a vehicle and getting such horrible treatment. HIGHLY DISAPPOINTED! And I feel my pain shouldn’t go unnoticed! Sincerely, Devon Autman/Robert Silas More

The service advisor Mr. Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership an Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership and highly recommend them. More

Service Adviaor very pleasant. Service was good and completed in the time I was told. Waiting area clean and comfortable. Service was good and completed in the time I was told. Waiting area clean and comfortable. More

Have been a customer for 23 years. They are a fantastic group. I highly recommend them They are a fantastic group. I highly recommend them More

Straightforward process. I was able to have a loaner car ready to go and not disturb my day. Nick was great, helpful, and friendly. I selected a plan for this visit and my 60 I was able to have a loaner car ready to go and not disturb my day. Nick was great, helpful, and friendly. I selected a plan for this visit and my 60k visit to help save in the future. More