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Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.6
234 Reviews

234 Reviews of Mercedes-Benz of Naperville - Service Center

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March 14, 2022

Really appreciate all of the communication and extra help from Kevin and his team. Thank you More

by joepiraino1
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 15, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Naperville! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2022

Adam, was amazing. Told him what I needed and he explained everything perfectly/no surprises and even came up with a plan for future services. Exceptional service, hi More

by Bvaldivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brodus
Mar 03, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.

February 18, 2022

The service team made me feel respected, important, heard, and understood during my annual maintenance visit. More

by BSCHMID3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 17, 2022

Very friendly environment staff very pleasant and knowledgeable about work that was done communication was great. More

by Ms.T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Townsend
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 17, 2022

These guys are great. They found other issues with my truck and recommended and cost effective solution as opposed to telling me I absolutely need it done like other deale More

by dgrant0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith from the service department
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 13, 2022

Adam Dellert in Service handled my issue with his usual great attentiveness and follow up. More

by Amoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dellert, Serafin Avila
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi Amoore, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 11, 2022

Service was good but could have been better. Maybe it’s because if winter season but I’ll definitely go back there again coming summer time to see. More

by Tilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin from services.
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 09, 2022

Great dealership. Very professional. Our experience with the Service Coordinators has been very good. The car has been excellent. More

by grafech_ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Coordinator
Feb 12, 2022 -

Mercedes-Benz of Naperville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2022

Everyone is very personable-friendly and polite. Clean. Nick is always a pleasure to work with. More

by Scuomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 04, 2022 -

Mercedes-Benz of Naperville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 28, 2022

Frank was very nice. Kept us informed. The atmosphere was great. Also, we were acknowledged by just about all of the salesmen there. We appreciate that. More

by Eli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 31, 2022 -

Mercedes-Benz of Naperville responded

Hi Eli, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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