Mercedes-Benz of Naperville - Service Center

My service manager Adam did a a great job keeping me informed on my car's progress. He provided me with the detailed information I needed to make the right decisions in proceeding with my car's mainten informed on my car's progress. He provided me with the detailed information I needed to make the right decisions in proceeding with my car's maintenance. Adam is a credit to your team. More

Friendly professional staff and service. Went in to take care of a recall issue and my car was checked out thoroughly. care of a recall issue and my car was checked out thoroughly. More

Compared to a visit of mine in the height of pandemic it is observed that things have greatly improved and there is a service person to greet you at your entry to the bay. Assistant Manager Kevin was very is observed that things have greatly improved and there is a service person to greet you at your entry to the bay. Assistant Manager Kevin was very courteous and prompt. More

I brought my GLB250 in for my "Service A". Frank Amanti took care of everything with professionalism and courtesy.. Happy with the work and the experience. took care of everything with professionalism and courtesy.. Happy with the work and the experience. More

Always great service place and my favorite dealership with friendship with friendship More

Great service all the way around. The car was done on time as promised. Ok so I went there to have the b service. It was done. time as promised. Ok so I went there to have the b service. It was done. More

Nick is my service rep and he does a great job keeping my car services. The service cost is expensive . car services. The service cost is expensive . More

It's always a pleasure to deal with folks at AutoNation in Naperville, especially Kevin in Service. He was able to save me a trip by dropping the car off and picking up the loaner. Great service !! in Naperville, especially Kevin in Service. He was able to save me a trip by dropping the car off and picking up the loaner. Great service !! More

I do not recommend this dealership to anyone. I brought my vehicle in for failed emission test. They had it for about 3 days and said it was good so I gave it a week before I went to emissions again. I the my vehicle in for failed emission test. They had it for about 3 days and said it was good so I gave it a week before I went to emissions again. I then failed again only with more issues. Now it was 600 for the first appointment and then when I brought it back they didn't charge me but kept my vehicle for 9 days and then called me to say we couldn't get your vehicle to pass so you will need to pay some outrageous amount so I'm upset and I leave out of lot and red light comes on regarding tire so I turn right back into lot to tell them something else is wrong and some guy checks air pressure and tells me it will reset itself just keep driving. I drove for 2 days then my vehicle starting shaking and feeling like it was going to break if I hit a bump and steering wheel was shaking. I tell them this and they look at it and tell me it will cost me 180 for them to look at it. YOU JUST HAD MY Vehicle for days and now I have to pay for something that went wrong with my car while in your possession. I refuse to go back. More

I really appreciate the service department, especially Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you all for an outstanding service. More